Customer Service Manager

B ri t tni

****- ****** *** **** *** t le Beach, SC 29579 843-***-**** **********@*****.***

Objective

To obtain a position within the appropriate market that will not only allow me to grow, but also showcase

my skills

Skills Profile

- Type 25 + wpm

- Excellent customer service skills

- Works and communicates well with people

- Willing to learn

- Knowledgeable in M icrosoft Office 2003 and 2007

- Knowledgeable in uti lizing a Help Desk ticketing system

- Knowledgeable in uti lizing a multi-line Cisco telephone

- Call Manager for Cisco telephones

- Communication skills

-

Employment H istory

Front Desk, Hard Rock Park 10/1/2007 - 8/5/2008

Myr tle Beach, SC

-Worked with various departments to get tasks accomplished

-Mailed packages and mail using UPS Worldship

-Handled a multi-line Cisco phone

-Answered questions involving anything regarding the park

-Made myself available when departments needed an extra hand in

f inishing tasks

-Sorted and delivered mail to each department

-Worked with each department when interviews were scheduled ensuring

t hat their applicants were prepared

Help Desk, Hard Rock Park

Myr tle Beach, SC

- Help Desk Specialist

- Communicated between management and different departments to make sure the needs of the

aforementioned were met

Searched local queries for t roubleshooting

- Communicated daily with employees

- Logged and t racked t ickets through a Sys*Aid t icketing system

- Followed up on the tickets and the ini tial issue

- Found a solution for the initial issue and gave out a ticket number

- Logged a solution whether i t come directly from Help Desk or second level support

Pacsun 11 \15 \04-1 \1 \08

Myr tle Beach, South Carolina

- Provided excellent customer service

- Assisted in t raining new and seasonal employees

- Completed floor sets

- Oversaw smaller projects (changing store front window displays, changing mul tiple displays

t hroughout the store)

- Put up new signage as needed (sales, holidays, etc.)

- Markdowns, shipment, etc.

- Dressed mannequins when needed

- Had and made repeat customers

Shoe Department 5 \5 \07 1 \10 \08

Myr tle Beach, SC

- Provided customer service

- Stocked and sold shoes

- In teracted and assisted customers

- Assisted in promotional changes throughout the store

*References and more experience available upon request

Contact this candidate