Customer Service Representative

** ******* **.. ********, ** *****

Phone 513-***-**** . E-mail ***************@***.***

Robert L. Bowling Jr.

Education

University of Cincinnati

Cincinnati, OH

Communications

Bachelor of Arts in Communication

Work experience

November 2007- Current

Anthem Blue Cross and Blue Shield

Mason, OH

Customer Service Representative

Handled all incoming inquiries from senior members

via telephone, correspondence, and e-mail regarding

membership, claims, and eligibility issues.

Ability to handle high stress situations and

demonstrate conflict resolution skills.

Effectively utilized multitasking and time

management skills in order to complete daily

administrative tasks.

Researched complicated issues and communicated the

outcome to members.

December 1999-November 2007

Middletown High School

Middletown, OH

Substitute Teacher

Followed the curriculum and issued work to the

students as instructed.

Supervised students as they worked and assisted them

as needed.

Utilized behavior management techniques to resolve

disciplinary issues.

Seasonal 2006-2007

Data Recognition Corporation

Sharonville, OH

Reader

Reviewed and scored student's short answer responses

on standardized testing following standards assigned

by the individual state.

Maintained consistency and accuracy in grading while

focusing on a rapid pace.

Seasonal 1994-2006

Paramount's King's Island

Mason, OH Human Resource

Representative/Assistant Rides Supervisor

Pre-screened qualified candidates for open

positions, scheduled interviews and placed newly

hired associates in various departments.

Maintained employee personnel files, recruitment

files and assisted in payroll as needed.

Mentored and trained incoming rides associates and

prepared weekly schedules to ensure adequate

staffing for ride operation.

Focused on maintaining a high level of customer

service and addressed any issues that arose.

June 2000-December 2005

WDAO 1210 AM Dayton, OH

On Air Personality

Moderated discussions with quests and community

around well researched topics during a talk show

format.

Hosted and produced live music show including

selection of play list.

Broadcasted live remotes from Miami University

sporting events and local events.

August 2001-September 2003

Middletown Community Center Middletown, OH

Tutor

Provided remedial instruction to elementary school

students in an after school program.

Primary focus of instruction in Math and Spanish

enrichment.

Interacted as a member of the interdisciplinary

educational support team for students.

references

Available upon request

Contact this candidate