Customer Service Administrative Assistant

Location:

Posted:

September 02, 2010

Krysti O'Kelley

404-***-**** ( ablj4d@r.postjobfree.com (

Work History

RYLA TELESERVICES

Customer Service Representative (AT&T)

Handles customer questions, complaints, and billing inquiries with the

highest degree of courtesy and professionalism to resolve customer

issues with focus on first call resolution

Personal Assistant

Courtney S. Jones, J.D.

Organize time management system including recurring and ad hoc

appointments, meetings and group scheduling

Provide secretarial services by drafting correspondence; transcribing,

formatting, inputting, editing, retrieving, copying and transmitting

text, data and graphics; establishing and maintaining files and

records; collecting and analyzing information; preparing reports;

Served as gatekeeper, both via telephone and email

Updated job knowledge by participating in educational opportunities;

maintaining personal networks.

Upward Bound

Administrative Assistant

Maintained both physical and electronic records of student attendance,

behavior and class schedules

Organized annual Career Fairs, by booking speakers, creating

accommodations for speakers as needed, and designing Career Fair

programs

Routing daily phone calls; maintaining orderliness of lesson plans;

copying student worksheets and homework; supervising copy room;

monitored supplies and inventory

Kept track of financial spreadsheets

Internal Revenue Service

Data Transcriber

Responsible for transcribing tax returns from manual format to

electronic format

Maintaining security of sensitive documentation

Education

Georgia State University, Atlanta, GA

BA in Communications, 2009

International School of Skin and Nailcare, Atlanta, GA

Esthetician Program (currently enrolled)