Customer Service Manager

Thomas A. Shrout IV

Contact Information:

ablj3h@r.postjobfree.com

(home) 334-***-****

Objective - To obtain an entry-level position in business, computer science or other fields of

applied mathematics.

Profile

A very good student, graduated with a high GPA in the major. Excellent written and cognitive

faculties. Award winning athlete, scientist and orator. Ethical, patient and hardworking. A

natural problem-solver. Exhibits a good foundation to build upon.

Qualifications

• Tech Support/Help Desk • Software/Web Developer

• Training/Supervision • Mathematician/Statistician

Education

Bachelor of Science, Troy State University of Montgomery

Major: Pure Mathematics

Minor: Computer and Information Science

Career Highlights:

• Supervised day-to-day IT operations of Montgomery Office of the US Census

Bureau. Result: Educated end-users and performed maintenance for software,

hardware and telecommunications.

• Lead and trained Help Desk Staff for Mobile Computing Environment.

Result: Supervised team with the lowest number of unresolved or escalated

trouble tickets in entire region.

• Supervised IT side of Census Bureau’s local address canvassing operation.

Result: Supervised distribution and technical support of over 800 Hand Held

Computers and Laptops utilized by staff in the field.

• Acted as assistant manager for a small, local business.

Result: Worked independently, supervised others and handled money in a trusted

position.

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Thomas A. Shrout IV

Past Five Years of Employment Experience:

Bamma Billiards 12/05-08/06, 06/07-12/08 & 3/10-now

Night Manager

I independently oversee all aspects of day to day operations, including: providing

customer service, collecting and reporting gross and net profits and costs, equipment

maintenance and inventory management.

US Census Bureau 02/09 - 05/09

Office Operations Supervisor of Technology

I supervised a(n) Help Desk to support calls and walk-ins for both office and mobile

computing environment. I also assisted and acted as a stand-in for the IT Director and

supervised reception, set-up and dispersal of computer software, hardware and

telecommunications inventory.

Able Construction, 08/09 – 11/09

Paul Davis Restoration, 06/05 – 10/05

Workforce 04/07 – 05/07

General Contractor Assistant/Worker/Temp

I have performed as an assistant to general contractors specializing in light construction

and home renovations and remodeling. Also included some light industrial experience.

Independent Contractor:

Coconut Cowboys/Suns of March (full-time) 03/04 – 03/06

Swole (part-time) 10/06 – 02/07

Self Employed - Musician

I can setup, play and sometimes repair musical equipment. Some of the more productive

musical acts I've worked with include: Slip/Antidote, Cell, Coconut Cowboys/Suns of

March, Swole and Random Acts.

Contact this candidate