TAMMERA D. EARNHARDT

ablj20@r.postjobfree.com Mobile: (828)713-

**** ****: 828-***-**** http://www.linkedin.com/in/tammyearnhardt

HUMAN RESOURCES LEADER

Human Resources leader with a history of transforming HR functions and

disparate teams to be valued strategic contributors aligned with business

operations. Excel at cultivating a culture that nurtures employee growth

and development. Strong communicator with excellent presentation skills,

able to influence outcomes by preparing compelling business cases with

supporting quantifiable data.

Experience managing multiple sites nationwide in retail, business service

outsourcing and financial service environments with an inquisitive,

approachable management style that models high performance.

Strategic HR Planning... M&A Due Diligence... Integration... Business

Development... Succession Planning and Talent Management

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Professional Experience

HOMETRUST BANKING PARTNERSHIP - Asheville, NC January 2009 - April

2010

Provider of human resources, training, marketing, operations and technology

solutions to six member institutions while preserving hometown banking in

local communities. 275 employees in 22 locations throughout North

Carolina. Partnership assets exceed $1.6 billion, making it the largest

mutual bank headquartered in North Carolina and the second largest in the

Southeast.

Sr. Vice President-Chief Administrative Officer

Recruited and relocated to lead Human Resources & Learning and Development,

drive organizational culture, provide management oversight to 3 managers,

and assist with on-going business development initiatives, building

franchise value, strength and profitability.

. Transforming Team Efficiency and Communication: Through intense

implementation of process,weekly one-on-one meetings and team meetings,

identified barriers, outlined clear processes, leveraged the team's

strengths, and set communication 'rules of engagement' - breaking down

silos and leading to better utilization of technology and resources, less

redundancy and improved efficiency, service and productivity.

. Business Development: Presented benefits of Partnership franchise

business model to board members, founders and executive leaders of

prospective member institutions, leading to one new OTC and Board

approved partnership effective February 2010 and one partnership pending

final approval. Presentations promoted global support services, best

practices, and centralized human resources and training offerings.

. Mergers/Acquisitions, Due Diligence and Integration: Integrated a new

partner institution, expanding our footprint into a new market,

increasing capital by $40 million, and overall headcount 10%. Overcame

employee fears through transparent and frequent communication and on-

site training that created enthusiasm for expanded customer offerings,

enhanced employee benefits and career growth opportunities.

. Championing a Performance Culture: Launched performance management and

learning management technology and processes throughout the organization.

Scripted CEO and COO messaging endorsing this investment in employee

performance and growth. Achieved a 45% improvement in on-time annual

reviews during the first year.

. Organizational Development: Reorganized retail branch structure,

transitioning over 200 employees and consolidating over 100 job titles to

less than 20. Defined desired structure, wrote job descriptions, obtained

market pricing, identified career paths, slotted employees and

coordinated individual employee meetings. Simultaneously, customized and

launched Sales, Service, Teller and Product training facilitated by front-

line coaches to support the transition from an order-taking culture to a

relationship based sales culture. Focus groups and surveys revealed

increased employee engagement, improved customer satisfaction scores and

enhanced sales productivity.

. Succession Planning: Presented a business case to Board of Directors

establishing the need for formalized succession planning. Identified

positions at risk; potential successors; and custom development plans,

obtaining 100% Board and Executive support. Sponsored a "next

generation" leadership committee of high potential future leaders

creating visibility and adding valuable input to the Strategic Operating

Committee.

. Innovative Marketing Solutions: Utilized web-based technology and

training to reduce open enrollment time by 50% while providing more

education, reference materials and on-on-one support in this

geographically dispersed workforce.

HSBC NORTH AMERICA HOLDINGS INC. - Collegeville, PA October 2005 -

December 2008

One of the top 10 financial services organizations in the United States,

assets over $300 billion. HSBC Consumer Mortgage Lending business operated

in the United States under Household Finance and Beneficial brand names.

Sr. Vice President - Eastern Region Director, Human Resources

As the first external recruit to the role, challenged with sharing best

practices and overseeing HR and Training for the largest and highest

performing Region. Led a team of 18 to achieve business and people

balanced scorecard objectives. Coordinated the development and

implementation of several key HR initiatives designed to drive business

performance improvement in 10+ states, for 2500+ employees.

TAMMERA D. EARNHARDT, page two

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. Sharing Best Practices: Established personal credibility with Executive

Leadership team through a deep understanding of the business and

strategic levers, which facilitated high-impact consulting with leaders

of the organization. Maintained a leadership profile within the business

and the HR community, ensuring collaborative working relationships with

business units and shared best practices across regions.

. Nationwide Restructuring While Minimizing Risk: Directed major

restructuring of business model, including 50% reduction in force over a

nine month timeframe. No lawsuits or legal claims were brought against

the company.

. Advanced Diversity/EEO Mission: Key lead in launching EEO Policy

amendments to include Gender protection. Participated in vendor

selection for transgender training and provided input to vendor for

training design, development, and delivery.

TELERX INC. - Horsham, PA 2003-2005

Wholly-owned subsidiary of Merck Pharmaceutical, generating $75+ million in

revenue with 5 contact centers in North America, employing 2500 employees.

Outsource provider of customer relationship management serving the consumer

packaged goods, pharmaceutical and healthcare markets.

Vice President, Human Resources

Recruited and relocated to oversee Human Resources, Quality, and Training

and Development functions, including business development, off-shore

partner provider selection and near shore site selection, responsibilities

far surpassing typical Human Resources activities.

. Global Restructuring/Change Management-Led a significant global

restructuring and change management project launching a seamless and

competitive customer service solution for two major international

consumer packaged goods clients.

. Streamlining Processes/Enhancing Efficiency-Consulted with Information

Systems team members and CFO to build a robust reporting structure tied

to financial systems and Human Resources Information System. This

automation enabled simplified billing, more accurate FTE reporting, and

reduction in headcount. Recipient of Delaware Valley Human Resources

Department of the Year Award-2005.

APAC CUSTOMER SERVICES - Newport News, VA 2002-2003

Publicly traded leader in global outsourced services generating $224+

million in revenue and employing 11,000 in contact centers across the

globe. Outsource provider of customer relationship management serving

insurance, telecommunications and business services leaders.

Regional Director, Human Resources

Traveled extensively nationwide providing HR support for employees at key

clients including UPS, Blue Cross, and a major global wireless provider.

Developed and delivered talent acquisition and talent management strategies

ensuring employee engagement and client retention.

.

TELESPECTRUM WORLDWIDE INC. (formerly SOMAR INC.) - Salisbury, NC 1992-

2002

Publicly traded company generating $300+ million in revenue and employing

over 10,000 employees in 31 contact centers in North America. Provider of

outsourced telephone sales, marketing, and customer service, to clients in

insurance, financial and telecommunications industries.

Vice President, Human Resources/OD

. Managed initial start-up and pre-IPO due diligence consolidating eight

privately held companies, creating unified systems, compensation,

retirement, and benefits programs. Provided leadership for Human

Resources and Organizational Development functions. Managed millions-of-

dollars and directed HR strategies for multiple locations in the United

States, Canada and the United Kingdom.

. Created HR infrastructure for SOMAR Inc. Developed and implemented

innovative Human Resource processes, systems, and strategies to support

600% growth in five years.

FOOD LION INC. - Salisbury, NC 1986-1992

Publicly traded retail grocery chain generating $8 billion in revenue with

65, 000 employees and 1200 stores in 11 states.

Development Services Supervisor

Directly managed staff of seven. Accountable for store manager recruitment

and facilitating internal leadership training.

Education and Professional Certifications

Bachelor of Science-Southern New Hampshire University, Manchester, NH

Wharton School of Business-Leadership Program-2005

Duke Leadership Program-Driving a Sales and Relationship Management

Organization-2007

Philanthropic Activities and Memberships

Member Society of Human Resources Management ( Western NC Leadership

Event-Volunteer-2010

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