Customer Service Real Estate

Steven D. Johnston

**** **. ***. *** * Molena, GA 30258

813-***-**** **********@***.***

Professional Profile

An accomplished Interconnect Specialist, with proficiency in telecom system

design, implementation and installation.

Superior management, training and customer care expertise, with proven

track record in minimizing operating costs and

optimizing work flow. Additional skills include, but are not limited to:

.

Ability to cope with project deadline pressures

.

Vendor sourcing/contract negotiation

.

Network Cabling Expert

.

PBX/Key Installer

.

VoIP Proficiency

.

Enterprise-level system deployment

Professional Experience

Field Technician

2008 - Present

Black Box Network Services, Tampa, FL

.

End-user Training

.

Operations Management

.

Hospitality

.

Voice Mail

.

Call Accounting

.

ACD

.

Install mid-to-enterprise level telecom systems including applications such

as voice mail, call accounting, VoIP,

wireless, ACD, etc.

.

Coordinate equipment deployment, training and other facets of an

installation with 1-5 team members

.

Provide post-installation follow-up and customer support

.

Perform service/MAC work

.

Provide exceptional 24/7 service to ensure customer satisfaction

Real Estate Agent

2003 - Present

Russell Adams Realty, Inc, Tampa, FL

.

Residential and commercial real estate sales

Installation Manager

1994 - 2003

ADS Telecom, Inc, Tampa, FL

.

Liaison between sales and operations to design/deliver mid-to-enterprise

level communications platforms

.

Ensure adherence to timelines and job costs for system installations

.

Manage technical and customer support staff

.

Survey and design large-scale network cabling infrastructure projects

.

Provide excellent customer service to over 10,000 clients

Field Technician

1978- 1994

Lanier Business Products, Tampa, FL

.

Install Key/PBX systems state-wide

.

Survey and design large-scale network cabling infrastructure projects

.

Service/repair copy machines & sound systems for 3M division

Education

Upson High School Graduated 1978

Tampa Technical Institute Graduated 1988

Certifications

Various Toshiba/NEC Key/PBX and Voice Mail product certifications

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