Customer Service Medical

April Mitchell

***Autumn Meadows Lane Home-716-***-****

East Amherst, NY 14051 **********@*****.***

EDUCATION

Medical Billing Certificate, 220 Hour Course Graduated

Erie 1 BOCES, Cheektowaga, New York May 2010

Related Course Work

Medical Terminology, CPT and ICD-9 Coding, Medical

Claims Processing, MEDENT Software, Medical Insurance, EMR

Keypad 7000+KPH, Data Entry 40 WPM, Medical Claims Processing

PROFILE AND SUMMARY

PROFILE

Motivated, personable business professional with multiple experiences; Talent for quickly mastering

technology, diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to

handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports...

Flexible and versatile – able to maintain a sense of humor under pressure in a fast paced

environment. Poised and competent with demonstrated ability to easily transcend cultural differences.

Thrive in deadline-driven environments.

SUMMARY

Minimum education level consists of certificate from insurance billing course

Written and oral communication skills including grammar, punctuation, and style

Ability and knowledge to use diagnostic code books

Ability and knowledge to use procedure books

Ability to work independently

Answer routine inquiries related to account balances and dates, insurance data transmitted to

third-party payers.

Microsoft Word, Excel and PowerPoint-Computer savvy

PROFESSIONAL EXPERIENCE

Payroll Assistant: Payroll/Ez-labor/adp system

Accountemp & personnal resources: 2009-2010

Working with New hire-adding reports, personal info, taxes info, insurance taken

Entering and reporting garnishments amounts received, and send out checks

Reporting New hire State information

Entering payroll changes such as pay increases and government changes

Reporting unemployment information, first hired, last left and termination reason

Assistant in ADP payroll system preparing and running checks

administrative Support: Attendance/payroll/Problem Solving/reports

aaa-western and central ny: 2002-2008

Oversee MSC-Dept office operations and provide impeccable customer service:

Building and coordinate excel reports for monthly sales

Tracking of commission report, monthly and daily, Running monthly reports

Adjusting payroll using ADP system and EZ-Labor

Working closely with pay time off, vacation and holiday

Tracking punches, tar dies, scheduling, and Issue payroll check

Compiling payroll data : hours worked, time off, absents, building of employer

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