Customer Service Front Desk
Resume:
Foresthill Place 352-***-****
E-mail-
Hernando, FL stephen.troiano@y
Stephen Troiano
Objective To dedicate my knowledge and experience with effective
communication, utilizing creativity, leadership and teamwork to
design and execute solutions that promote excellent customer
service and maintaining guests relations.
Profile Extensive background in customer-oriented service
Excellent communication skills; maintain positive relations
with staff and customers in high-volume and fast-paced
operations.
Familiar with Microsoft Office, e-mail, FRS, and the
specialized POS systems Micros, Jonas, Aloha and Opera.
Education 2006 - 2009 Rosen College of Hospitality Management
University of Central Florida Orlando FL
Bachelors of Science, Hospitality Management and Business
2003 - 2005 Central Florida Community College Ocala, FL
Associate in Arts Degree
Deans list
Held GPA of 3.5
Professional November 2009 to Current Levy Restaurants, Wolfgang Pucks,
experience Orlando, FL
Waiter
High volume Fast Paced service
April 2009 to October 2009 IHG Hotels, Holiday Inn Express,
Lecanto, FL
Front Desk Agent/Supervisor (Internship)
Guest Services and Reservations
Online Networking
Night Audit
April 2008 to May 2009 Universal Orlando Resort
Ride Attendant and Controls Operator (Internship)
Worked in fast paced, high stress situations
Effectively communicate with guests: procedures, park and safety
information
June 2007 to March 2008 Darden Restaurants, Olive Garden,
Orlando, FL
Waiter, Server Assistant (Internship)
Full Wine Service, Customer Service
July 2006 to May 2007 Parc Corniche Condominium Suite Hotel,
Orlando, FL
Front Desk Agent (Internship)
Handling guest arrivals and departures
Guest and company billing, Credit Card batching, Night Audit
Guest Services and Reservations
May2002-July2006 Citrus Hills Golf and Country Club, Hernando,
FL
Banquet, Fine Dining, Short Order Server / Tennis Shop Service
desk
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