Customer Service Engineer

Michael A. Parsons

***** ******** **. . ******, **. 95638

PHONE 530-***-**** . E-MAIL *********@*******.***

OBJECTIVE

POSITION AS COMPUTER NETWORKING PROFESSIONAL

SUMMARY OF QUALIFICATIONS

MCSE CERTIFIED

MCP + Internet Certified

Network Design

Workstation Configuration

Windows 2000/2003 Server

Microsoft Office (All Versions)

Terminal Server

Server Configuration

Exchange Server

MS Outlook

Windows 7

VPN Setup

Business Class Firewalls

Hardware Service

Education

1998 - 1999 Heald College Sacramento, Ca.

Associates of Applied Sciences in Networking

Technology

1992 - 1994 Heald College Sacramento, Ca.

Associates of Applied Sciences in Electronics

Technology

Work experience

2006 - Present Professional Computer Technology Elk

Grove, Ca.

Field Tech

Setup Windows Servers 2000/2003

Administration of Windows Servers

Exchange Server Administration

Business Class Firewall Configuration

Point to Point VPN Tunnel Setup

VPN Client Configuration

PC Troubleshooting and Repair

Server Troubleshooting and Repair

Network Attached Storage Configuration

Hardware/Software Upgrade and Installation

Blackberry Enterprise Server

2003 - 2006 Self Employed PC Tech Redding, Ca.

Owner/Proprietor

Build/Setup End User PCs

Troubleshoot Customer PC Issues

Setup and Configure Consumer Class DSL Routers

Printer Troubleshooting and Setup

PC Tune and Clean up

General Customer Service Functions

2000 - 2003 Outsourcing Solutions Inc. Sacramento,

Ca.

Systems Engineer

Setup and Administer NT Network

Setup and Administer Terminal Connections

Setup and Administer Exchange Server

Setup and Administer Print Servers

Maintain Printers

Disaster Recovery Planning

Meet with Vendors

General Customer Service Functions

1999 - 2000 H&H Computers Sacramento, Ca.

Systems Engineer

NT and Novell Network Implementation

NT and Novell Network Administration

Troubleshoot Network Related Issues

Setup and Configure Network Applications

Setup and Configure Workstation PCs

Customer Consultations

1998 - 1999 The Kemtah Group Roseville, Ca.

Desktop Support Technician

Troubleshoot Workstation PCs in the Customer

Environment

Troubleshoot LAN Connectivity Problems

Configure Systems for Remote Network Access

Maintain Analysis Documentation

General Desktop Support

Process design

References

Available Upon Request

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