Manager Customer Service

Shauna Hamlin

*** ********* ****** ** *****, AL *5773 Madison County

USA

256-***-**** cell

************@*********.***

Objective To obtain a position where I can use my computer skills and

professional experience

Professional Microsoft Office Filing/Editing Accounting

Skills Microsoft Windows Typing (100+ wpm) Business Math

Office Procedures Business English

Quicken Telephone Skills Management Skills

QuickBooks Multi-line Phone Customer Service

WordPerfect System Skills

5.1/6.1 UPS Worldship System

Peachtree USPS Dazzle System

Education Perusing Bachelors in Business / Accounting with Financial

Concentration

I Obtain my Associates Degree in Accounting

University of Phoenix - Axia College, Completion Date:

03/2010

G.P.A. 3.2/4.0; Attendance 100%

Alabama A&M University, Completion Date: 05/2007

G.P.A. 3.0/4.0; Attendance 100%

Professional Developed ability to work in a fast-paced atmosphere

Skills Maintained excellent customer relations and developed

customer rapport

Diplomatically resolved customers complaints on as-needed

basis

Accurately calculated and made daily deposits of up to

$10,000

Ability to follow instructions well and make decisions with

no supervision

Motivated and kept inventory assurance for 8+ employees on

daily basis

Maintained all record-keeping procedures without error

Delegated responsibilities to employees to meet company's

expectations

Effectively developed telephone communication skills and

consistently met quotas

Professional History

Purchasing Manager, House of Staunton 6/09 - 02/10

8160 Hwy 53 North

Toney, AL 35773

I started as an admin assistant and advanced

into a purchasing manager for the USCF Side of

the company, I handle inventory control over a

large warehouse, create purchase orders for

future inventory needs based on current

inventory and previous sales, process customer

orders through quick books, creates sales 12/08- 06/09

orders and sale invoices, process payments,

handle correspondence via mail and e-mail,

generate shipping labels for orders and process

claims, answer phone calls to explain and sell

products or to discuss previous or potential

orders, filing, and build business and customer

rapport with/for the company

Logistics: CPC Clerk (contractor)

ADG Enterprises, Inc.

Bldg 7407 Redstone Rd

Redstone Arsenal, AL

I perform daily report checks, handle reports

accordingly, put incoming property into

location in our system, enter information for

property leaving, prepare shipping reports,

request transportation, inventory assurance and

accuracy, quality assurance, assist in manager

duties, keep up with property and employee

records, employee time sheets, supply

inventory, run weekly and monthly progress and

expense reports, and assist and any other

duties as needed. In this department, I work

with DRMO/DRMS government employees.

Logistics: CPC Clerk - Inventory Assurance 01/08 -

(contractor) 12/08

Government Liquidation

Bldg 7407 Redstone Rd

Redstone Arsenal, AL

My duties are to insure that government

property being sold is accurate and accounted

for. I make sure that the sales and lots are

accurate and input sale descriptions. I also

keep track of any records and employee

information. I assist in manger duties and run

reports to give to regional management. I

communicate with everyone within the company to

ensure that the warehouse is running accurately

and within policy. I research any property that

turns restricted to sell and make sure that it

is handle appropriately. My department is the

logistics department. In this department, I

work with DRMO/DRMS government employees.

Customer Service Specialist, DIRECTV, 01/07 -

400 Diamond Dr. 06/07

Huntsville, AL 35806

Job included handing personal accounts while

verifying customer information. Explain

customers billing and account details along

with assisting in helping the customer with any

account or technical problems that they may

have.

Accounting/Office Manager, Alabama Quality 09/02 -

Research, Inc 11/06

P. O. Box 22257

Huntsville, AL 35814

Duties are assisting in title work which

required researching real estate; also filing,

entering information into computer systems

(data entry), payroll, accounts payable,

accounts receivable, customer invoices,

inventory, bookkeeping with Quicken, taxes, and

making deposits. While with this company I have

organized the whole filing and billing system,

created a billing cycle, and keep track of any

business transactions including inventory.

Operations Assistant, Medco Service 01/06 - 9/06

2114 South Parkway

Huntsville, AL 35816

Duties are posting payments to patients

accounts, running credit cards, making sure

balances on accounts are correct and all

accounted for, filing, answering phones from

clients and patients (multiple line phone

system), and collecting payments from patients

walking in while providing excellent appearance

and friendliness. Confidentiality was required

for this job while dealing with patient's

personal information and records.

Sales Assistant, Tom Bevill & Conference

Center

550 Sparkman Dr

Huntsville, AL 35806

Duties were to assist our clients (including

the gov't) and our customers with finding an

appropriate space to hold their meeting or

event. I would plan the details as well as food

service and other hotel services. Offered group

room rates and accommodations.

Professional References

Dawn Bennett, Co-President, Alabama Quality (256)

Research 513-0741

P. O. Box 22257, Huntsville, AL 35814

Gloria Toney, Wendy's Store Manager (256)

4106 University Dr, Huntsville, AL 358**-***-****

Kay Parker - USCF Sales @ House of Staunton (256)

1021 Production Court, Suite 100, Madison, AL 858-8070

35758

Jennifer McClure & Debi Hornbaker - House of (256)

Staunton 858-8070

1021 Production Court, Suite 100, Madison, AL

35758

Bobby Battle, Site Manager, Government (256)

Liquidation 880-3661

7421 Warehouse Rd, Redstone Arsenal, AL 35898

Gary Dallas, CPC Warehs Mngr, ADG & Govern't (256)

Liquidation 876-9822

7407 Warehouse Rd, Redstone Arsenal, AL 35898

More Available Upon Request

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