Customer Service Manager

***** ********** **** . **********, ** *****

Cell 419-***-**** . E-mail **********@*******.***

Charlotte E. Seiple

Objective

To obtain a position, that allows me to utilize my

skills and

abilities as a manager as well as my customer

service skills.

Summary of qualifications

Knowledgeable of the SAP inventory, report and

ordering system.

Knowledgeable of various types of retail business.

Ability to present ideas that can enhance current

business as well as bring in more business

Knowledge and execution of Microsoft Office Suites

2000 and XP including FrontPage, Publisher, Outlook

and Outlook Express.

Ability to work and communicate with a diverse

population of people

Ability to do deposits and obtain information

concerning sales and shortages.

Ability to handle large volume store

Ability to follow Plan-o-Grams and do the resets

Education

2000-2001 First State Community Action

Seaford, DE

A+ and Network+ Certification

fundamentals of computer technology, networking and

security, as well as the communication skills,

vendor-neutral certification that proves a

technician's competency in managing, maintaining,

troubleshooting, installing and configuring basic

network infrastructure.

2001-2004 Delaware Technical and Community College

Georgetown, DE

Associates Microcomputers/Netwroking

Knowledge base in Microsoft, and Network+

networking software skills.

1982-1984 Delaware Technical and Community College

Newark, DE

Associates Police Science

Employment

Dollar General

Bear, DE

Lead Clerk/ Acting store Manager

Manage 2 to 5 employees on two shifts, work cash

register and price and stock merchandise, shift and

daily closing of registers. As well as daily

deposits. Train new employees on both register and

facing of the store. Check in vendor merchandise

when they come into the store and check for

accuracy. Maintain current plan-o-grams for all

sections of store. Help and do reset as needed.

Receive and disburse money in establishments other

than financial institutions. Usually involves use

of electronic scanners, cash registers, or related

equipment. Often involved in processing credit or

debit card transactions and validating checks.

Hired and let go employees as needed. Make sure

all reports, charts and forms are up to date.

Scanned damages, inventory and ordering into

system. Call in and have any repairs needed done.

WaWa

New Castle, DE

Customer Service Leader (Manager)

Manage 20 to 25 employees on all three shifts, work

cash register and deli, price and stock

merchandise, shift and daily closing of registers,

money order, food stamp, and lottery. Daily

deposits, armor money exchange. Daily, weekly and

monthly inventory audits. Aware of knife, slicer

safety and their certifications Food prep and

safety certifications. Train employees in all

aspects of safely prepare food. Train new employees

on both register and deli. Enter and obtain all

manager reports, gas prices, vender products and

cashier reports. Work both cash register and deli.

Perform daily, weekly and monthly audits of a

variety of merchandise in the store. Obtain all gas

certifications needed to run a gas store as well as

food safety training. Check in vendor merchandise

when they come into the store and check for

accuracy. Maintain current plan-o-grams for all

sections of store. Help and do reset as needed.

Manages by directing and coordinating subordinate

customer service staff in connection service

offered. Investigate complaints, such as those

concerning rates or service. Analyzes reports of

findings and recommends response to complaints,

considering nature and complexity of complaints,

requirements, and actions of subordinates to ensure

settlements are made correctly. Typically reports

to director level and may have supervisory

positions reporting to this position. Develops and

implements methods and procedures for monitoring

work activities. Interprets company policy to

employees and enforces company policy and

practices. May authorize retention of data and

preparation of documents for use during

governmental or customer inquiries. May recruit,

hire, train staff, evaluate employee performance,

and initiate promotions, transfers, and

disciplinary action.

Royal Farms

Milford, DE

Customer Service Leader (Manager)

Manage 20 to 25 employees on all three shifts, Do

scheduling, store order as well as for deli, work

cash register and deli, price and stock

merchandise, shift and daily closing of registers,

money order, food stamp, and lottery. Daily

deposits, armor money exchange. Daily, weekly and

monthly inventory audits. Aware of knife, slicer

safety and certifications. Train employees in all

aspects of safely prepare food. Train new employees

on both register and deli. Enter and obtain all

manager reports, gas prices, vender products and

cashier reports. Work both cash register and deli.

Perform daily, weekly and monthly audits of variety

of departments in the store. Check in vendor

merchandise into the store and check for accuracy.

References

Upon request

Contact this candidate