Cortnee Rogers

Continue to expand and apply my experience and knowledge in the career industry

Objective

Giordanos

Experience

Waitress

July 2010 to Present

Responsible for waiting on tables, taking orders and cashing out checks. Also I

bartend when needed.

OfficeTeam – Wells Fargo

Loan Servicing Specialist, Des Moines, IA

January 2010 to April 2010

Responsible for assisting customers in an inbound call center who were at risk of foreclosure and

provided assistance in offering loan modifications or short sales. Ran customers through programs that

prequalified the customers for a program to save their home.

MetaBank

Assistant Branch Manager, Des Moines, IA

December 2007 to September 2009

Responsible for overseeing the teller staff and making sure the teller line is running smoothly.

Hiring/training new employees. Running a daily cash drawer if need. Opening new accounts including

checking, savings, CDs, IRAs. Taking loan applications and processing risk rating worksheets.

Handling any customer related issues problems and resolving the issues in a professional appropriate

matter so as the customers and the bank are satisfied. IRA specialist for the branch and RMD specialist

for the Des Moines market. Performing notary services when needed. Signing teller checks and

cashiers checks, approving/originating wire transfers. Responsible for daily overdraft list for the branch.

Make weekly sales calls to businesses to bring in new business and follow up for any new business

attained. Conduct weekly teller meetings to ensure the whole staff is aware of any changes and the

whole staff is aware of what is required of them. Required proficiency in the use of Microsoft Word,

Outllook, Excel, software applications, Fast Teller Systems, Clear touch, Synergy, Bridger Insight,

Deluxe order pro, Decision Power, Arta lending.

Personal Banker, West Des Moines, IA

December 2006 to December 2007

Responsible for opening new accounts, taking loan applications, getting approval for loan and closing

the loan. Also, responsible for running a daily cash drawer and assisting customers with any issues

they may have. I am responsible for making the teller’s schedules and performing the monthly surprise

audit for their drawers. Go on sales calls to bring in new business and promote as many products per

customer as possible. Calculate every week the amount of accounts and monies lost or gained

throughout the week. Required proficiency in the use of Microsoft Word, Outlook and Excel software

applications, as well as Fast Teller System, Clear touch, Synergy, Bridger Insight

Customer Service Representative, West Des Moines, IA

February 2006 to December 2006

Responsible for handling customer transactions, maintaining daily cash drawer, balancing the cash

vault, product sales, balancing negotiables, processing night depository, ordering checks, ordering visa

check cards, selling gift cards, getting currency and coin ready to sell to the Federal Reserve.

Required proficiency in the use of Microsoft Word, Outlook and Excel software applications, as well as

Fast Teller System, Cleartouch, Synergy, Bridger Insight

Commercial Federal Bank

Customer Service Representative, West Des Moines, IA

March 2005 to October 2005

Responsible for handling customer transactions, maintaining daily cash drawer, negative accounts,

balancing the cash vault, opening new accounts if needed, product sales, balancing negotiables,

processing night depository, ordering checks, ordering visa check cards. Required proficiency in the

use of Microsoft Word, Outlook and Excel software applications, as well as Fast Teller System, AS400,

TN3270, Chexsystems.

Kindercare

Assistant Teacher, West Des Moines, IA

October 2004 to February 2005

Responsible for assisting the lead teacher in daily activities including crafts, story time, outdoor

activities, music and one on one relations with the children. CPR certification.

Machine Shed Restaurant

Cashier/Hostess, Urbandale, IA

June 2004 to August 2004

Responsible for seating customers, running cash register and balancing daily cash drawers, answering

and directing phone calls. Required knowledge of the ALOHA system.

Riverside Community Bank

Teller, Rockford, IL

August 2002 to May 2004

Responsible for handling customer transactions, maintaining daily cash drawer, balancing the cash

vault and ATM, product sales, balancing negotiables, processing night depository. Required proficiency

in the use of Microsoft Word and Excel software applications, as well as Fast Teller System and AS400.

Education Rock Valley College, Rockford, IL

General Education

Rockford Christian High School, Rockford, IL

Graduated in 2003

Awards

Employee of the Month, Commercial Federal Bank - August 2005

2007 Superior Service Winner – MetaBank - 2007

References

Available on Request

Contact this candidate