Software Manager
Resume:
Adam Ellington
Elon, NC *****
Mobile Phone: 336-***-****
E-mail: ablix7@r.postjobfree.com
Objective
My main objective in the information technology field is to be involved with experienced co-workers in a
challenging IT support environment, which will allow me to grow, obtain advancement, and provide a solid
learning experience. Through determination, I am more than confident that I can be strategically placed
to be most beneficial.
Hardware
IBM, Dell, Asus, Gateway, Hewlett Packard, Toshiba, Compaq, and custom built PC systems. I am very
knowledgeable of all hardware necessary to build, service, maintain, and operate the machines at a
stable and functional level. Also, I am knowledgeable of computer peripherals such as modems, printers,
scanners, web cameras, microphones, and many forms of expansion cards.
Software
Microsoft Office 2003/ 2007/2010 Word, Excel, PowerPoint, Outlook, Thunderbird, Acronis, Darik's Boot
and Nuke, Norton Utilities, Trend Micro Utilities, Webroot Utilities, Kaspersky security software, McAfee
security software, PC Tools, AVG security software, Panda security software, Ccleaner, Combo Fix,
Malwarebytes anti-malware, Super Antispyware, Spybot Search and Destroy, and Ad-Aware. Also,
diagnostic utilities I am familiar with are Eurosoft PC check, QA+Win 32, Drive Fitness Test, Sea Tools,
Data Lifeguard, Power Max, Memtest86+, and Windows memory diagnostic.
Operating System
Windows XP, Windows Vista, and Windows 7. Also, I have an intermediate understanding in OS X
operating systems.
Education
Chowan University at Murfreesboro, NC
Bachelor of Science in Information Systems
May 2007
Experience
Best Buy, Burlington, NC
Geek Squad Supervisor 08/07 - 06/10
• After one year of service at the Durham NC Best Buy, I transferred to the Burlington store and
was promoted to Deputy Chief Inspector, the supervisor over the Geek Squad department, which
was due to exemplary dedication and work ethics. My job duties consisted of ensuring that the
workmanship and work flow of the department were consistent on a day to day basis and that we
were meeting the standards set forth by our corporation, which was done by holding accountability,
follow up and providing a sense of direction for the department. Also, as the Geek Squad supervisor,
time management was of extreme importance. Geek squad is expected to provide a fast
turnaround time, while ensuring that quality work has been performed and I was instrumental in
seeing that this goal was met on a daily basis.
• One of my main responsibilities was to provide a positive atmosphere for the customers while
offering solutions to meet their needs and ensuring that everyone had a good experience.
• In addition, my responsibilities at Best Buy's Geek Squad department consisted of hardware
replacement and software repair.
o The hardware aspect of my job consisted of replacing and upgrading desktop and
notebook hardware and troubleshooting failing hardware through diagnostic testing. Also,
I interacted with customer over the telephone offering support for wireless and wired
networks to correct connectivity problems, including but not limited to connectivity
problems.
o The software repair portion of my work experience consisted of troubleshooting corrupted
system files, virus and spyware removal, crash dump errors, miscellaneous windows
errors, and installation of Microsoft operating systems and device drivers.
Chowan University, Murfreesboro, NC 08/06 - 05/07
Desktop Support Technician
• The work experience that I accumulated at Chowan University consisted of hardware and
software support for students and faculty.
• One of the main responsibilities as a technician for Chowan University was preparing student
computers for the university's network.
o In order to prepare a new computer for network access, I had to install the network
software and ensure full internet connectivity.
o In addition, I had to ensure that the machine was not infected with malicious software,
such as viruses and spyware to help protect network integrity
• Besides the network portion of the job responsibility, there was hardware and software support.
o Hardware support consisted of troubleshooting failing hardware and making repairs to restore
functionality, which was determined through diagnostic testing.
o Software support consisted of virus and spyware removal, operating system and device
driver installations, and troubleshooting operating system errors.
References
Scott Duffey
Desktop Support Supervisor
Chowan University
Sean Armao
Product Process Manager
Best Buy
Casey Mathews
Counter Intelligence Agent/ Customer Solutions Manager
Best Buy
George Amash
Employment Security Commission
Social Security Employment Supervisor
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