Customer Service Project Management
Resume:
JOHN D. DONAHUE
Overland Park, KS 66207-3841
Home 913-***-****
Cell .. 816-***-****
Email: ablix5@r.postjobfree.com
SUMMARY My work background is customer focused with strong qualifications
in Technology and Office Administration. My critical
thinking skills, which I was able to develop through my
education enables me to contribute to multiple functions
within an organization, particularly those that require
technical, administrative and project management skills.
SKILLS AND * Customer focused job functions in a call center
environment
QUALIFICATIONS * Knowledge of Administrative and Clerical functions
within an organization.
* Knowledge of Microsoft Products such as Office (Word,
Excel, Access, Visio,
etc.)
* Strong Knowledge of the AS400 System, including
development of AS400
applications in RPG III, CL, DB2, Query Reporting, and
AS400 Utilities
* Proficient knowledge of developing Web based
applications using the Adobe
products such as Dreamweaver, Fireworks, and Photoshop
WORK Robert Half Technology - Overland Park, KS
EXPERIENCE Contractor - Technical Operations
February 2010 to Present
Assignment: Aviva USA - Topeka, KS
February 16, 2010 to May 1, 2010
* Monitored and Managed Print Operations for Insurance
Policies,
Financial Statements and other various mail
correspondence.
* Monitored Batch Jobs for AS400 Processes
* Updated Index Rates for Actuarial Applications
SkillPath Seminars - Mission, KS
AS400 System Operations, Support and Development
October 1992 to May 2009
* Modified and created user profiles, compiled reports
and monitored system
activity for our AS400 System.
* Trained and supported evening personnel for Operations
and System Back-up.
* Developed and modified of AS400 application programs
and reports for all
departments within the company.
* Supported all departments within the company, including
the Customer Service and Mail Operations Departments.
EDUCATION Johnson County Community College - Overland Park, KS -
December 2000
* Associates of Applied Science - Computer Information
Systems.
Ottawa University (KC Campus) - Overland Park, KS - May
1992
* Bachelor of Arts - Computer Information Systems
VOLUNTEER Cancer Action - Overland Park, KS (Volunteer 11/09 to
Present)
EXPERIENCE * Currently doing volunteer work as a courier and office
support person.
Catholic Charities - Overland Park, KS (Volunteer 7/10 to
Present) * Listing Turnstyles Thrift Shop items
on eBay.
REFERENCES Robb Garr
Chief Executive Officer
SkillPath Seminars
6900 Squibb Rd.
Mission, KS 66201
Shane Snider
Chief Information Officer/Executive Vice President
SkillPath Seminars
6900 Squibb Rd.
Mission, KS 66201
Jason Spainhour
Director of Information Systems
SkillPath Seminars
6900 Squibb Rd.
Mission, KS 66201
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