Customer Service High School

Lora R. Wilcox

**** * *** *

Farmington, UT *****

Phone: 801-***-****

***********@*****.***

OBJECTIVE:

To be hired with your company eventually leading to a managing

position.

EXPERIENCE:

August 2010 Hearts for Hospice

to CNA

Present

I am currently working as a CNA, taking care of patients that

are on Hospice to gain experience in the health care field.

June 2008 Beyond Spa Layton, UT

to Receptionist

May 2010

As a receptionist I scheduled appointments, answered phone

calls, checked clients in and out, handled the cash register and

controlled a daily schedule for the spa. I helped therapists

with what they needed and made sure everything ran smoothly.

After one year of working at the spa, my managers decided to

appoint me to lead receptionist with extra duties to help them

out.

Oct 2007 America First Credit Union Layton/Ogden, UT

to Teller/Call Center Phone Agent

June 2008

Starting out as a teller in Layton, I helped members with their

transactions on bank accounts, completed office work like filing

papers and balancing my drawer at least twice a day. I also took

skills tests to improve my knowledge of America First and moved

up levels of expertise. After a few months I transferred to the

Call Center for more hours and pay and I answered calls helping

members with account problems.

May 2004 Bowmans Supermarket Kaysville, UT

to Facer/Checker

Jan 2008

Working at Bowmans was my first job and I started as a facer,

fixing shelves and helping customers find what they needed. Two

years later, I trained as a checker to gain more hours and pay.

As a checker I counted my drawer at the beginning and end of my

shift, interacted with the customers, and help solve problems to

make sure everything worked.

EDUCATION:

May 2010 DATC

to I just finished taking a course for CNA certification.

July 2010

2007 Davis High School Kaysville,

UT

Diploma GPA: 3.5

Graduated High School and participated in a two week concert

tour of Europe, and played my clarinet for the Utah Ambassadors

of Music.

SKILLS/INTERESTS:

One of my major skills is customer service. I have a lot of

experience helping people in different kinds of situations. I

have also developed great problem solving and communication

skills with both customers and fellow employees. As a

receptionist I learned how to multi task and handle anything

that comes up. I also have a continuous positive attitude toward

employees and the people I am working for.

Contact this candidate