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Customer Service Management

Location:
Newburgh, IN, 47630
Posted:
September 03, 2010

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Resume:

Audrey E. Lee abliuc@r.postjobfree.com

(***)

***-****

Current Address

**** *********** ****

Newburgh, IN 47630

Objective

To obtain employment in a professional setting to utilize my

business and communication knowledge

Education

. Purdue University, West Lafayette, IN

GPA: 3.27/4.00

. Bachelor of Science in Foods and Nutrition in Business

May 2008

-Minor in Communication

-College of Consumer and Family Sciences (CFS) Deans List

. Relevant Courses: Customer Relations, Computer Science,

Nutrition Fundamentals, Nutrition Communications, Culinary Arts,

Marketing Management

Work Experience

. Edible Arrangements, Customer Service, Evansville, IN

May 2009-Present

-Manage a small team, supervise throughout production

process

-Responsible for inputting customer orders and answering

questions/complaints

-Use constructive customer service techniques to establish

and maintain customer rapport

-Use creative abilities to assemble Edible Arrangements'

fruit bouquets

. Sodexo Dining Services at USI, Evansville, IN

Aug. 2008-Aug. 2009

-Assist in production of bakery products for students and

catering clients

-Brainstorm innovative ideas for catering events

. Jane's Gourmet Deli and Catering, Lafayette, IN

May 2007- Jan. 2008

-Bake and decorate appealing desserts, design party trays

and hors d'oeuvres

-Provide excellent customer care during catering functions

. Food and Nutrition Society, Purdue University

Sept. 2006

-Aided proofreading, design, and formatting for Society's

cookbook

Skill Areas

. Leadership: Store Management, CFS Student Council Secretary

and Committee Chair

-Establish communication among group members and employees

-Make important business decisions regarding customer

accounts and store inventory

-Showed initiative by creating new Student Council

secretary duties and officer position

. Communication: Excellent written and spoken skills

-Experience in public speaking, teaching, training, and

designing informative Web sites

-Author of published article in Purdue University

Department Newsletter Spring 2007

. Computer Knowledge: Windows, Microsoft Office

. Passed national ServSafe exam to become a Certified Food

Handler May 2005

Activities and Honors

. Purdue University College of CFS Student Council

Aug. 2004-May 2008

-Secretary, May 2006-Aug. 2007

-Community Service Committee chair, May 2005-Aug. 2006

. Kappa Omicron Nu Honor Society, Purdue Chapter

Apr. 2006-May 2008



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