Customer Service Manager
Resume:
Adam D. Schmidt
Tacoma, WA 98406
**********@*******.***
Summary of
qualifications
• Proven ability to handle multiple priorities in a professional manner.
• Achieved intermediate to advanced levels in personal computer skills, most of which have been
self-taught.
• Entrusted with administration of high-volume workplaces.
• Succeeded in gaining strong written, verbal and presentation skills.
• Have taught myself to be a detail oriented, self-starter with strong problem solving skills.
Work experience
March 2006 – Present
Sharp Business Systems, Inc., Redmond, WA
Healthcare Coordinator
• Entrusted with handling the most complex customer service issues as a result of exceptional
ability to promptly resolve concerns and satisfy customers
• Attained the responsibility of ensuring that out-of-state vendors have the resources to keep
our customers equipment running and hiring and canceling vendors as needed.
• Succeeded in gaining the duty of assisting in the monthly billing of our customers and the
payment of our vendors.
• Writing letters to welcome new customers and to address issues with and request services
from our vendors.
November 2002 – January 2006
Hanson Benefits, Kirkland, WA
Account Manager/Administrative Assistant
• Given the responsibility of handling the monthly renewals and new business by obtaining
competitive rate quotes for our clients and prospects and entering these quotes into a
spreadsheet for comparison so they can choose the best plan for their company.
• Handling service issues for our clients by acting as an advocate for them to the various
carriers by directly contacting company representatives until problems are resolved.
• Chosen to handle enrollments and terminations for our clients and maintaining our database
so all information is updated for future reference.
• Designated to prepare my manager for his client meetings by making sure that he has all the
pertinent paperwork and information needed to present to our current and potential clients.
• Typed letters of appeal to the carriers on behalf of our clients to attempt to request them to
ease certain restrictions and/or costs or to address possible discrepancies in their
procedures.
• Appointed as an extension for our clients Human Resources Department by assisting them
with their billing, payroll and various benefits issues.
November 1998 – November 2002
Spherion Corp., Redmond, WA
Senior Receptionist/Assistant Instructor/Mentor Lead
• Assisting Microsoft’s employees, vendors and customers with various projects including data
entry, spreadsheets, stuffing envelopes, making address labels, purchasing and arranging for
customer events.
• After achieving the level of Senior Receptionist, I scheduled 90+ conference rooms a day
through e-mail/schedule plus, over the phone and in person to keep up with the fast paced
production schedules of the various groups in my building and ensured that my customers
and guests received adequate AV, janitorial, security and any other services that they may
have required.
• Augmented and improved the pre-existing training program, ensuring that the new hires were
more thoroughly trained before starting to work independently and created the position of
Mentor Lead.
April 1998 – November 1998
American Redball International, Seattle, WA
Assistant Military Traffic Coordinator
• Chosen to track the shipment of household goods for the transfers of military personnel all
over the world by phoning and/or faxing origin, destination and port agents and trucking
companies.
• Typing letters of appeal to Military Installations regarding performance evaluations.
• Assigned the duty of maintaining the database for the military personnel under our
supervision.
Oct. 1992 – March 1998
Softworld Services, Inc., Bothell, WA
Label Printing Technician/Software Machine Operator
• Promoted to the Label Printing Technician position to design customer disk, part number,
description and box shipper labels for duplication, assembly, bagging and shipping departments.
• Participated in the scheduling and coordinating of outgoing products.
• Operated high-volume, Trace 3020 disk duplication equipment.
• Earned the responsibility of duplicating, labeling, and inspection of 1200 disks per hour. Constant
multi-tasking.
• Achieved the highest level in duplication, labeling and inspection procedures and in the operation
and maintenance of Zebra 91 and 170xi label printing machines.
• Selected to train new employees.
Education
Edmonds Community College, 1990-1991
Humanities courses
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