Customer Service Representative

Location:

Posted:

August 30, 2010

M ART HA A. P LATT

p *************@**********.***

C AREER SUM MARY

A dependable Customer Service Representative experienced in problem solving, inbound

and outbound phone calls, and researching various data bases. Recognized as being a

positive team player and being able to resolve problems with excellent phone skills.

S trengths include ability to multi-task, be a good listener, and to meet deadlines.

PROFESS IONAL EXPER IENCE

CUNA M U TUAL GROUP, Waterloo, IA 2000-

2010

A leader in the insurance industry for Credit Unions

Customer Service Associate

Assisted credit unions and members to answer their problems. Making out bound phone

calls necessary to resolve problems in a t imely manner. Participated in weekly

teleconference meetings.

• Assisted in a t ransition from one program to another program.

• Worked with Credit Unions on special projects to alleviate client i r r i tation.

• Returned phone calls in a timely manner.

F ED ERATED F U N ERAL H O M E D I R ECTORS OF AMER ICA

1997-2000

Springfield, I L - An accounting fi rm for funeral homes

Accounts Payable and Receivable Clerk

Posted receipts to customer’s accounts, balanced receipts, coded checks to the proper

ledger, posted payroll, balanced petty cash ledgers, and various other accounting duties.

• Posted receipts in a timely manner so the client’s billing was up to date.

• Opened and sorted mail, so receipts could be posted.

E DUCAT IO N

Travel & Tourism American Institute of Commerce, Cedar Falls, IA

1991-1993

(Includes t ravel classes, business classes, basic accounting and basic word processing

classes.)

COMPU TER COMPETENC IES

Microsoft programs, various financial programs, Total Trac, Total Trac MX.

VOLUN TEER EXPER IE NCE

While attending American Institu te of Commerce, I was involved in Student Senate and

t he Buddy program. I have helped out with Big Brother/Big Sister program.