Customer Service Manager

Carin E. Phlegar

*** ********** *****, ********, ** 43119

Phone: 614-***-****

Email: ********@*******.***

KEY QUALIFICATIONS/ SKILLS

Demonstrated leadership ability

Education licensure in Language Arts, Grades 7-12

Superior written and verbal communication skills

Proven customer service skills

Outstanding capability in building and maintaining interpersonal

relationships

Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher)

In-depth research projects experience

EDUCATION

The Ohio State University, Columbus, OH

> B.A. in English with an emphasis in Critical Theory and Creative

Writing

Ohio Dominican University, Columbus, OH

> Integrated Language Arts (Grades 7-12) Teaching License

> Recognition of Excellence Award, Praxis II Test, Principles of

Learning and Teaching (top 15%)

WORK EXPERIENCE

October 2009-January 2010 Carpenter, Lipps, & Leland: Legal Secretary

> Responsible for general office and clerical duties in support of

managing partner, including the processing of correspondence and

timely submission of reports.

> Submitted invoices to clients and managed time entry and expenses for

assigned attorney.

> Scheduled appointments for assigned attorney and handled travel

arrangements as needed.

> Served as receptionist.

January 2007-April 2009 Nationwide Insurance: Case Manager/Administrator

> Reviewed new life insurance applications in order to ensure

completeness and inclusion of all necessary documentation.

> Coordinated with producers and agents to obtain pertinent information

and to relay the progress of pending applications.

> Used organizational and computer skills in order to manage up to one-

hundred life insurance cases simultaneously.

> Quickly responded to questions and concerns of producers and agents

using communication and interpersonal skills.

> Ordered medical records and medical exams for underwriting.

> Reviewed policies for accuracy prior to final binding of coverage and

release to clients.

April 2006-November 2007 Color Me Mine: Assistant Manager

> Responsible for all store operations, including opening store,

balancing cash register, managing deposits, cleaning and preparation

of store for following day.

> Trained and supervised new employees to guarantee superior preparation

to work independently and successfully with customers.

> Sold merchandise on a daily basis utilizing interpersonal skills,

instructed customers in various techniques, and introduced the art of

painting pottery to win repeat business.

> Scheduled, planned, and managed group events such as parties,

birthdays, and wedding showers.

> Developed skills in pottery glazing and kiln operation.

Carin E. Phlegar, cont.

2005-2006 State of Ohio Printing & Publishing Service: College Intern

> Organized and filed departmental correspondence and work orders.

> Organized and bound manuals and books for various state departments,

such as training manuals for Department of Transportation.

> Performed general and advanced printing and copying duties as needed.

> Shrink wrapped, packed and shipped products.

2004-2005 Maguire & Schneider Law Firm: Office Assistant

> Assisted paralegals with correspondence, filing and copying legal

documents.

> Served as initial contact for clients to schedule meetings with

attorneys and develop synopses of customers' needs.

> Organized and collated legal exhibits for attorneys.

> Responsible for office supply management.

> Performed internet research of court documents for paralegals.

> Scanned legal documents into computer for digital filing.

> Sorted and sent out mail.

2003-2004 Swenson Veterinary Hospital: Receptionist

> Served as initial contact with clients in order to make appointments.

> Greeted and checked in clients.

> Handled sales and billing of services, backed up related computer

files at end of day.

> Assisted veterinarians and technicians with patient files.

2002-2003 Dinsmore & Shohl, LLP, Columbus: Office Assistant, College Intern

> Participated in special projects such as organizing files of evidence

and collating legal exhibits.

> Served as initial customer contact for clients to schedule meetings

with attorneys and provide synopses of customers' needs.

> Assisted lawyers and secretaries with copies and filing.

> Arranged courthouse runs and other deliveries.

> Made preparations for meetings in conference rooms.

> Sorted and sent out mail.

COMMUNITY INVOLVEMENT

Volunteer English tutor, ESOL classes, in conjunction with Tolles Technical

Center

Susan G. Komen Race for the Cure

Jingle Bell Run to benefit Arthritis Foundation

EXTRACURRICULAR ACTIVITY

College competitive league soccer

Captain of high school state champion women's soccer team

REFERENCES

Available upon request

Contact this candidate