Customer Service Assistant

Brittnee Smith

**** **** ***** ***** **** Apt ***5

Columbus, Georgia 31909

Phone: 706-***-****

smith_brittnee1@colstate.edu__________________________________

OBJECTIVE

TO OBTAIN A BUSINESS POSITION THAT INVOLVES PROBLEM SOLVING AND PUBLIC CONTACT

WHILE ENHANCING MY COMMUNICATION SKILLS.

EDUCATION

Columbus State University, Columbus, GA

Bachelor of Business Administration, Finance, Expected Graduation: Spring 2011

University of North Carolina Charlotte, Charlotte, NC

BACHELOR OF BUSINESS ADMINISTRATION, 2006-2007

EXPERIENCE

MEA Federal Credit Union, Columbus, GA

Operations & Accounting Assistant, 2008- Present

• Control vault cash, cash items and teller cash drawer levels according to policy

• Oversee processing of cash between tellers and cash in-transit

• Assist tellers in remedy of out of balance situations

• Assist with Branch Capture duties making sure procedures are completed and balanced daily

• Responsible for teller scheduling and general training for tellers

• Collect daily work from MEA branches; verify teller deposits, and corporate checks

• Responsible for implementing existing policies, procedures, and systems involving cashiering

operations and member services functions

• Accountable for the control, inventory and stock levels of the Visa Gift Cards and American

Express Travelers Cheques

• Responsible for ordering and keeping inventory of office supplies

• Assist the accounting manager with the reconciliation of corporate bank accounts

• Process payroll deductions for various school districts and their employees

• Work as a liaison between the Accounting and Operations department

• Process daily share draft reports and share draft returns

SUMMARY OF QUALIFICATIONS

• Motivated, detailed and goal oriented.

• Strong written and communication skills.

• Over two years of experience in customer service-related positions.

• Strong organizational and time management skills.

• Proficient in Microsoft Office

• Over two years of cash handling experience.

VOLUNTEER WORK

• Assistant to MEA's United Way ambassador for 2009 and 2010

• Assistant and active participant in the annual Jeanie V Prather CMN Walk-a-Thon

• Participant in the 2009 annual Reindeer Run for Children's Miracle Network

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