Customer Service Sales
Resume:
Drew Peterson
**** ********* ***, ***** *****, ID 83404
ablirv@r.postjobfree.com
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Skills Summary Senior manager with extensive history or attaining
results. Skilled in financial and business analysis
maximizing profitability. Proven leader able to
build teams, identify individual strengths, and
leverage exceptional performance. Excellent
background in entrepreneurial and sales
environments.
Employment Store Manager-Kohl's September 2005-August
Department Stores 2010
Idaho Falls, ID
Increased comparable sales over previous year by 27%
adding $1,120,000 in gross revenue.
Excelled in operational and financial responsibility
by leveraging payroll, productivity, and product
inventory. Results include top 5% profitability
ranking of 1030 peer stores.
Created an environment focused on customer service
and increased the coordinating scores to be within
the top 5% of 1150 stores.
Responsible for providing direction and vision for
the future and company initiatives. Delivered clear
communication to the entire team. Ensured
consistent team support and execution.
Participated in mentorship of 6 store managers and
numerous assistant managers.
Managed hiring and training of over 120 employees.
Store Manager-Bed, Bath and May 2002-August 2005
Beyond
Salt Lake City, UT
Increased comp sales over first year by 30% and
maintained comp sales after direct competition
opened in the subsequent year.
Maintained inventory integrity with shrink
percentages of .12% and .13% in consecutive years
vs. a company average of over 1%.
Maintained excellent customer service levels with
secret evaluations averaging 94%.
Compliance in operations and loss prevention with
compliance scores above district, region, and
company averages.
Trained and developed store managers, assistant
store managers, and department managers.
Identified unique merchandising opportunities that
constituted 7% of annualized volume.
Planned and opened two new stores and participated
in several other openings.
March 1998-January 2001
Sales Manager-Circuit City
Lakewood, CO
Trained and developed commission sales associates.
Increased accessories and add on sales to 10% of
volume.
Increased sales of computers and related accessories
to 13 million per year despite company down trend.
Financial Advisor May 2001-May 2002
Simmers Capital Management
Denver, CO
Utilized Series 6 investment license and Life
Insurance license to open investment vehicles.
Serviced existing clients' accounts.
Solicited new clients through referrals.
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