Customer Service Manager

Aurora Betancourt

*****-* *** ***** ******, #***

Richmond, CA 94806

510-***-****

ablirj@r.postjobfree.com

Skills:

. Customer service, team player

. Financial responsibility

. Counseling and client management

. Employee training

Computer Skills:

. Microsoft Word, Filemaker Pro, PowerPoint, Outlook, Excel

. Point, Microsoft Publisher, Vista, Windows 7

. QuickBooks Pro Advisor 2007

. QuickBooks Accountants Edition 2008, 2009

Employment:

Coleman Computer Services, LLC, Lafayette, CA

Provides computer consulting services in the areas of network configuration

and software installation for residential and business owners in the Bay

Area. Specializes in computer networks and technical support for medical

offices.

Office/Operations Manager July 2006 - Present

. Coordinate customer service calls with regards to computer systems

. Provide overall support to CEO

. Maintain customer and vendor files

. Manage A/P and A/R

. Schedule clients for computer repair and maintenance

. Reconcile company credit cards and bank accounts, and make check

deposits

. Assist with proposal preparation and estimates for jobs

. Project management of networking jobs

. Hire, supervise, and coordinate schedules of support staff;

responsible for the needs of newly hired staff

. Computer equipment and software buyer

. Market business via mail and events

. Secure funding for expansion of business

. Sales tax administration

American Financial Lending, San Ramon, CA

A multi-million dollar financial lending institution on the West Coast.

Provides residential and commercial loans.

Loan Consultant May 2004 - January 2006

. Assisted individuals in purchasing properties through sellers and

homebuilders

. Refinanced residential home loans

. Worked with subprime and prime borrowers

. Client debt consolidation

. Financed second homes and investment properties

. Trained new loan coordinators

Contreras Vocational Consulting, Concord, CA

Five offices throughout the Bay Area providing vocational and

rehabilitation services to injured workers. Serves the largest group of

insurance carriers for workers compensation and prominent Bay Area

attorneys specializing in that field.

Rehabilitation Consultant September 2002 - July 2004

. Managed case loads of 35+ clients

. Opened and closed files of personal injury clients in our client

information system

. Invoiced and billed insurance companies, wrote monthly progress

reports

. Trained, oriented, and supervised new employees

. Provided vocational testing and exploration

. Reviewed medical records to determine feasible training for

injured workers

. Provided job placement services, job seeking skills, and

interview preparation

Education:

Bachelors of Arts in Sociology 2002, University of California, Berkeley

California Real Estate License 2004

Bilingual in Spanish and English

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