Customer Service Manager

Location:

Posted:

January 08, 2013

Julie R. Doel

*********@*****.*** 716-***-****

Objective

To obtain a rewarding and challenging position utilizing my skills and experience to assist in the

improvement and efficiency of existing operations.

Experience

2011-Present WNY Cleaning Specialists Lockport, NY

Owner/ Property Manager

• Service cleaning accounts for numerous customers

• Manage 70 unit apartment buildings at various locations

• Advertising, screening and leasing of apartments to tenants,

• Onsite inspections, turnover apartments, coordinate maintenance needs

• Collect rents, Prepare expense reports, process eviction proceedings

• Highly skilled in all areas of office management and computer programs

2006 – 2011 Elderwood at Heathwood Williamsville, NY

Director of Environmental Services

Responsible for the Housekeeping, Laundry, Shipping & Receiving Departments

• Work directly with department heads to ensure customer and resident satisfaction

• Payroll, budget preparation and compliance. HR duties for my staff of 45 employees

• Designed training programs for policy and procedures of company handbook

• Extensive management training in customer service, quality management,

documentation, hiring and coaching, orientation and inservices.

• Health and safety committee chairman, NYS and OSHA department representative.

2004- 2006 Aramark at Weinberg Campus Amherst, NY

Housekeeping Manager

Managed Environmental Operations for a 580 bed residential and skilled care facility

• Conduct daily inspections, maintain standards of excellence

• Schedule and plan employee work assignments and projects for staff of 60

• Maintain inventory of supplies and equipment, coordinate outside vendors

• Training on OSHA regulations, cleaning procedures, floor care procedures

1998-2003 WNY Cleaning Specialists Lockport, NY

Owner, Office Manager

• Accounts payable, receivable, payroll and customer service.

• Schedule and supervision of staff on various jobs and locations

• Establish cleaning programs tailored to customer needs

• Prepare budgets and schedules for customer accounts

Education

Niagara County Community College, Sanborn, NY

A.A.S. Business Management