Customer Service Manager

Valerie Lynn Ash

**** ************ ****

Kirtland, OH 44094

440-***-****

****@**.***

OBJECTIVE Seeking a position to utilize my skills and abilities in a

clerical position that offers professional growth while

being resourceful, innovative and flexible

EDUCATION Baldwin-Wallace College, Berea, OH

Bachelor of Arts, December 2009

Majors: Marketing, French

Cumulative GPA: 3.1

Honors: Sigma Lambda Alpha, Deans Award

Study Abroad, University of Paul Cezanne Aix-Marseille III

Aix-en-Provence, France, Spring 2008

. Achieved extensive study of the French language and

culture through classroom and host family experience

. Adapted to new environments

. Learned to establish rapport with people with different

values and cultural norms

EXPERIENCE Remember When, Kirtland, OH

Sales Clerk/Waitress/Chef, July 2002-Present

. Replenish store merchandise to ensure accurate inventory

. Assist customers with merchandise and seek answers to

their questions

. Train new employees

. Maintain organization of stock room

. Manage the cash register

. Schedule luncheons and special events

. Attain food orders

. Inspect and maintain food preparation tools and

equipment

. Perform work concisely with minimal supervision

Baldwin-Wallace College, Berea, OH

Biology & Geology Department Office Assistant, August 2005-

December 2009

. Compile documents on a PC or a typewriter accurately,

neatly, and in a timely manner

. Improve knowledge of Microsoft Word, Excel, Access, and

PowerPoint as well as the creation and maintenance of

databases

. Answer and direct incoming phone calls to appropriate

personnel

. Address students, faculty, and guests in a positive,

customer service oriented manner

. Distribute incoming mail in faculty mailboxes for the

Biology & Geology Department

. Copy exams and course materials for faculty according to

specific instructions and in a timely manner

. Maintain confidentiality and security of student

records, exams, and department information

. Assist office manager with data entry

. Assist Biology and Geology faculty with special projects

. Order supplies from vendors

. Perform work concisely with minimal supervision

ACTIVITIES Co-Captain, Urban Dance Association, 2008-2009 Academic

Year

Secretary, French Club, 2007-2008 Academic Year

Secretary, Inter-Residence Hall Council, 2006-2007

Academic Year

SPECIAL Proficient with Microsoft Word, Excel, PowerPoint and

Access

SKILLS Proficient in French speaking, reading and writing

Contact this candidate