Customer Service Human Resources

985-***-****•ablinv@r.postjobfree.com

Monica Gutierrez

Monica Gutierrez

L aplace La. • 985-***-**** • ablinv@r.postjobfree.com

Objective

Seeking a position in an office environment, where there is a need for a variety of office management tasks including –

computer knowledge, organizational abilities, business intelligence and database program use.

Experience

Stewart Enterprises, Inc.

Jefferson, La. Funeral, cemetery, and cremation service locations Sept 2006-Mar 2010

throughout the United States and Puerto Rico.

Benefits Administrator

Administer family and medical leave Act (FMLA) and other leave requests. This involves

f requent written and verbal communication with employees on leave, their managers and their

l ocal Human Resources personnel.

Research computerized records for potential leave situations that are unreported.

Coordinate leave information with Worker’s Compensation (WC) claims.

Prepare reports of leave utilization.

Assists employees with paid leave information and transition to disability insurance and claims filing.

Perform other administrative and Human Resources functions as needed.

Frisco Family Services

Frisco, TX. A non-profit organization whose mission is to provide Jan 2006-Jun 2006

social services to individuals and families in need and

assist them in becoming productive members of the Frisco

community.

Bi-lingual Receptionist

Greet and direct all clients

Answered multi line phone

Administered all clerical duties

Complete varies forms

Memorial Medical Center

New Orleans, La. A full-service hospital committed to total health. Jan 2002-Feb 2005

Cardiology Department Secretary

Check in patients

Scheduled all patient testing

Bulk filling & mail

Administered all clerical duties

Credit/debit patient accounts

Great customer service skills

Double Tree Hotel

Metairie, LA Subsidiary of Hilton Hotels, distinctively designed to Jan 1999-Oct 2001

provide genuine comfort to today's business and leisure

travelers.

Reservation Sales Agent/Front Desk Agent

Sold all Guest rooms

Credit/debit Guest accounts

Check Guest In/Out

Great customer service skills

985-***-****•ablinv@r.postjobfree.com

Monica Gutierrez

Education

1990-1992

Delgado Community College New Orleans, La.

2 years of Nursing Courses

Skills

Computer Skills Proficient use of the Internet Explorer, Microsoft Office(Word, Excel,

PowerPoint)

Languages Bilingual, Fluent in Spanish (read, write & speak)

Awards received Double Tree Hotel Employee of the month certificate

Interest and activities Wedding/Party Planning, Floral & Cake decorating, Home

Organization

Volunteer Experience Hope Worldwide Program (Helping Other People Everywhere)

Volunteers of America (Elderly Program)

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