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Customer Service Representative

Location:
Oregon, IL, 61061
Posted:
September 03, 2010

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Resume:

CHRISTINA L. MILLER

**** *. ***** **.

Oregon, IL. 61061

847-***-****

OBJECTIVE:

To continue my working experience in a new position that may

allow me to utilize the skills that I have acquired. These

skills include but are not limited to extensive customer

service, problem solving and prioritizing assignments and daily

tasks, interpersonal relations within and outside of an office

environment, data entry, time management and several computer

programs which include Microsoft Office, Word, Excel,

PowerPoint, GoldMine, CargoWise and Outlook.

EXPIERENCE:

2009-Current Dollar General, Polo, Illinois

Lead Clerk

- Customer Service - daily contact with customers in the store

and other stores with in the surrounding areas.

- Responsibilities - daily opening or closing of store, counting

and balancing all cash drawers, safe and deposits. Weekly Plano-

grams being completed as needed. Recovering and merchandising

the entire store to meet the Dollar General standard.

2005 - 2008 EliteXPO Cargo Systems, South Elgin, Illinois

Client Service Specialist

- Customer Service - daily contact with sales executives and

customers in scheduling delivery, tracking or

booking their freight for the trade show industry

- Data Entry - entered quotes, shipments and bookings into

computer system as well as credit updates and

client information updates

- Responsible for maintaining quality assurance between my

company and current clients and future clients, assisted sales

by preparing shipping quotes for current and new customers

- Assisted in the marketing of official shows by designing and

the layout of flyers, postcards and brochures

2003 - 2005 Kennedy Home Builders, South Barrington,

Illinois

Permit Coordinator

- Obtained and completed all permits required for the building

of new single-family homes

- Daily contact via phone, fax and or email with cities,

villages, trades and field construction personnel

- Created purchasing files and construction files for each home

and kept each up to date with all pertinent

information, including change orders and updating blueprints and

plats

- Maintained the schedule board for all homes currently being

built and kept all necessary personnel informed

of the changes on a daily basis

2001 - 2002 USF Logistics, Elk Grove Village, Illinois

Customer Service Representative / Delivery Coordinator

- Maintained the records for receiving, transferring,

installations summaries, audits and charge backs for all

merchandise that was routed through my company for the 2 Home

Depot Expo stores that I was assigned to

- Scheduled and dispatched all deliveries of merchandise for 5

stores

- Completed weekly progress reports of all work that was done

within our office and then sent these to the corporate office

1999 - 2001 Execustay by Marriott, Downers Grove, Illinois

Customer Service Representative

- Responsible for utility connections and disconnects, furniture

set up and pick ups for a corporate housing company of over 250

units

- Maintained computer records of the various extra's in each

unit per the occupant and other needs of the occupant that would

be pertinent to other departments such as accounting and

housekeeping

- Answered all incoming calls and directed to the appropriate

person or resolved any issues that I may have been able to

References, Salary History and Salary Requirements are available upon

request:



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