Manager Customer Service

Gregory S. McFadden

**** ******** **** ****. **********, NC27405

Phone: 336-***-****

Mobile: 336-***-****

E-mail:ablilg@r.postjobfree.com

Objective: Experienced results oriented professional with extensive

experience in high pressure, time sensitive businesses; ensuring exemplary

customer service though effective communication. Demonstrating the ability

to build and manage teams to improve performance and profits in all facets

of business management and distribution.

PROFESSIONAL EXPERIENCE:

GSM Global Communications LLC- Tomball, TX

06/06 to 08/09

Sr. Operations Manager/Partner

. Managed, planed and directed complex Voice over Internet Protocol

business critical telecommunications projects.

. Provided mission critical technical support to Voice over Internet

Protocols customers.

. Maintained databases utilizing Microsoft Word and Excel.

. Developed reports to monitor key profit indicators and provide

recommendations based on finding.

. Managed and Interface with Voice over Internet Protocol customers to

maximize service and profits.

. Recruited new Voice over Internet Protocol customers

SPX/Weil McLain Co - Eden, NC

02/05 to 04/06

Transportation and Warehouse Leader

. Managed, planed and directed all warehousing and transportation

activities within the Eden plant facility.

. Negotiated rates and services that were provided by regional truckload

carriers, LTL carriers and couriers.

. Monitored and interacted with Production Leaders to ensure production

schedules were followed through to insure on time delivery of orders

to transportation.

. Expedited required materials procurement and processes throughout the

plant, making necessary priority decisions to assure prompt delivery

of quality product and determine manpower requirements to maximize

throughput for production lines, warehousing and replenishment

activities.

. Developed and implement standard Scorecard to establish saving

attributes and best practices for the Transportation and Warehousing

group.

. Assisted in cooperative effort with senior management to close the

production plant in Michigan City, MI and start-up the new facility in

Eden, NC; by managing resources and reducing risk as appropriate.

Clorox Products/Manufacturing Co - Aberdeen, MD

03/04 to 10/04

Customer Response Team Manager

. Managed, planed and directed all warehousing activities across 3

shifts with the production plant, which produced 17 million pounds of

liquid Clorox and II per week.

. Provided support to the Technical Resources on any

autonomous/preventive maintenance on the palletizers or warehouse

equipment.

. Interfaced with other Team managers on shut downs, start-ups down

time, quality issues and any safety related issues.

. Ensured effective warehouse capabilities through coaching and support,

key performance metrics and strategic objective set by the

Distribution Manager.

. Monitored carriers performance and give feedback to the Regional

Transportation Manager for non- compliance of Clorox rules and

regulation around on-time pick-up, deliveries, and equipment

requirements.

MDV/Nash Finch - Norfolk, VA

11/02 to 03/04

Inbound Transportation Manager

. Special Project Manager to the Director of Transportation working to

improve procedures and process and develop transportation strategies

for maximum performance of our private fleet.

. Assisted in a cooperative assignment with the Engineering and M.I.S.

department to develop and implement an Integrated Comprehensive Yard

Management System to track assets and manage satellite yards.

. Managed the Inbound Transportation Program, which consist of backhaul,

3rd party and common carriers to generated revenues of $250,000 per

month to offset transportation operating cost.

. Provided day -to day communication/interface with buyers, vendors, and

network carriers to resolve any opportunity that may adversely affect

customer service to military commissaries.

PepsiCo/Frito- Lay Inc. - Chesapeake, VA.

11 /97 to 04/02

Zone Operation Manager

. Overseed all operational activity for the Norfolk Zone (4 distribution

centers) with over 60 employees including shipping, and receiving,

hiring, training with an operating budget of $3 Million Dollars.

. Ensured that Frito Lay's Supply chain targets are met; Direct - To

70%, Manufacturing Shipping Schedule Compliance of 90%, A Code

Freshness of 50%, Sale Compliance of 98%, and Carton Returns of 98%

for the Norfolk Zone.

. Managed, planed and directed all Bin/DC Strategies Expansions and

Consolidation, Fleet Strategies and Customer Delivery System changes

for the Norfolk Zone.

. Ensured effective warehouse capabilities through coaching and support,

key performance measures, and strategic development of annual

objective.

. Achieved a labor ranking in the upper 50 percentile of all Frito-

Lay's distribution center nationally for 2 years running; prior

ranking in 2000 was 175 out of 205.

EDUCATION:

North Carolina A&T State University,

Greensboro, NC

BS Transportation and Logistics 1988

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