Customer Service Representative
Resume:
Chad a. Burton
Virden, IL 62690
*******@*****.***
objective
To find a rewarding career that utilizes both my
educational endeavors as well as my previous
experience.
Experience
2009 - present Systemax, Inc. Springfield, IL
Accoount Representative
Generate targeted sales and gross profit from assigned
territory
Make a minimum of 50 telephone contacts/day
Provide technical support to clients and prospects
Do daily cleanup and calendar maintenance
Provide professional and timely service to all
customers
Collect information on market information, trends, and
competitors
Aug 2009 - Dec 2009 Decatur Public Schools Decatur,
IL
Classroom Teacher - 2nd Grade
Developed appropriate classroom assignments and tests
Maintained gradebook and accurate student records as
necessary
Maintained open lines of communication with parents,
faculty, and staff
Apr 2006 - June 2009 Illini Central Schools Mason
City, IL
Business Instructor/Substitute Instructor
Developed appropriate assignments and tests for high
school students
Yearbook sponsor
Teach web design, accounting, and Microsoft Office
Applications to students
Maintained accurate records, grades, and updated online
gradebook as required
May 1993 - March 2003 Blue Cross Blue Shield of IL Springfield, IL
Customer Service Representative II
Provide support to clients regarding benefits and services of their plan
Review and make determinations of eligible benefits based on guidelines
Give presentations to potential new business/customers
Write letters and contacts informing of benefits and services available.
Education
Lincoln Land Community College Springfield, IL
June 2003 - December 2003
Major - Business Administration
Robert Morris College
Springfield, IL
February 2004 - February 2006
Major - Business Administration
Bachelor's of Business Administration
3.82 Cumulative GPA on 4.0 scale
President's Honors List each quarter
Sigma Beta Delta
Magna Cum Laude
Springfield College/Benedictine University
Springfield, IL
October 2007 - May 2009
Major - Elementary Education
Master's of Elementary Education
4.0 Cumulative GPA on 4.0 scale
High Honors
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