Amanda L. Chippendale

**** *. ******* **** **. Apt. 2055

Mesa, AZ 85201

585-***-****

ablihq@r.postjobfree.com

Education:

Chandler-Gilbert Community College Chandler, AZ

Majoring in Business/ Accounting 8/09- Current

Current GPA: 4.0

Pennsylvania Culinary Institute Pittsburgh, PA

Candidate for Associate Degree in Specialized Technology Le Cordon Bleu Program in Patisserie & Baking

GPA 3.9 (12/04)

1. Achieved Presidents List

2. Achieved Perfect Attendance first three cycles

WE-MO-CO Baking program Spencerport, NY

1. One year baking program- (9/01-9/02)

2. One year Co-op program- (9/02-9/03)

3. Competed in cake decorating competition- (1/02)

Skills:

1. Proficient in the Microsoft programs Excel and Word 2003 and 2007.

2. Understand basic functions of QuickBooks.

Work History:

Vangent (Census 2010) Phoenix, AZ

KFI/Data Entry 1/10- 9/10

1. Perfect attendance, no attendance points for tardiness.

2. Required to key 5400 characters per hour.

3. Certified in multiple departments.

4. Remain in the top 5 for keying accuracy on our team since 3/4/2010.

Affiliated Computer Systems (Delta Air Lines) Tempe, AZ

CSR/ Lead Payroll Liaison/ Tier II 3/07- 06/09

1. Take approximately 20-60 inbound calls daily.

2. Facilitate Payroll Training.

3. Take escalated Flight Attendant and Pilot Payroll calls.

4. Create Payroll and Flight Payroll documents.

5. Assist CSRs and Tier II representatives with payroll questions/escalations.

6. Assist with client escalations regarding payroll and retirement.

MSA Solutions (HERO) Tempe, AZ

Loan Specialist/ Quality monitor 8/06- 3/07

1. Placed an average of 100 to 125 calls daily.

2. Educate customers regarding their federal student loans.

3. Create new quality forms to use throughout company.

4. Monitor average of 20-30 calls daily.

5. Report feedback to Team leaders, Managers and directors.

The Homestead Golf and Ski Resort Hot Springs, VA

Pastry Cook 3/05- 8/06

1. Trained six new employees.

2. Worked all high volume holiday buffets.

3. Worked several V.I.P. dinner receptions.

4, Competent with procedures for all shifts.

5. Perfect work attendance.

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