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Customer Service Registered Nurse

Location:
Gastonia, NC, 28054
Posted:
September 03, 2010

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Resume:

Rene' Z. Bone

**** ****** ***** ***. *

Gastonia, NC 28054

704-***-****

E-mail: ablifm@r.postjobfree.com

OBJECTIVE: Seeking client centered career utilizing experience of

multiple skills. Cross functional team player offering experience with

public relations, excellent communication skill on all levels,

administration, working independently and effectively. Excellent team

leadership with ability to train and guide under my direct supervision

while implementing prioritization, strong situational assessment skill and

multi-tasking in high stress environment.

Administrative Assistant

10/2004-12/2009

Community Living and Choices Inc

Gastonia, NC

> Schedule appointments for Executive Directors

> Utilized general accounting/credit & collection skills

> Responsible for accounts payable/receivable

> Completed payroll on a weekly basis

> Schedule and reschedule Executive Directors appointments

> Accept and Screen telephone calls and walk-ins

> Liaison between vendors and Executive Directors

> Consistently prioritize work to meet deadlines

> Effectively manage and control confidential information

> Maintain file room and associated files. Responsible for

filing confidential personnel information, medical records,

agreements and correspondence

> Work under time constraints, handling multiple tasks with

frequent interruptions

> Ensure Office supplies and materials are in stock and

available for use

> With limited supervision, perform a variety of administrative

functions keep the company in compliance with LME, DHHSR, and

DMA

> Participate in the budget, forecast process and collect

actual costs

> Perform general office support such as typing confidential

documents, greeting visitors, making copies, ordering

supplies, ordering meals for lunch meetings, maintaining

contacts and distribution lists, key operator for copiers,

printers and fax machines, replenish toner and paper, ship

documents via US mail, UPS, and FedEx, utilization of PBX

system

> Developmental and manipulation of complex Excel bid

evaluation spreadsheets. Development of customer and

supplier communication materials using Word, PowerPoint

Community Support Tech

03/2007 -07/2008

True Behavioral Healthcare

Gastonia, NC

> Responsible for the daily operations of the facility and

residents

> Ensured compliance with all required state and federal

regulations

> Positively act as liaison with contract agency

> Conducts monthly staff meetings

> Assure accuracy of paperwork

> Participating in consumer treatment teams

> Promotes teamwork having consumer and staff involved in

the community

> Trained, recruited, and evaluated staff.

Assistant Manager

06/2005 - 03/2007

Deb's Dogworks

Forest

City, NC

> Responsible for daily management of facility operations

and customer service.

> Direct supervision of kennel personnel to maintain clean

environment, grooming and all maintenance.

> Administrative duties including answering the phone,

appointment scheduling, various paperwork of time

sensitive material, filing, corresponds with customers in

an effective and timely manner.

> Reporting and coordinating directly with owner of

facility.

RN Supervisor

03/2003 - 04/2005

Mecklenburg Health Care Center

Charlotte, NC

> Responsible for supervision of 100 bed skilled care

facility and all departments of weekend staff.

> I supervised 8 licensed personnel and up to 30 certified

assistants for 12 hour shifts as well as kitchen,

housekeeping, restorative and physical therapy and

maintenance personnel.

> Routine rounds of facility were conducted to obtain all

pertinent data and assessments for any status change.

> All family, patient and staff concerns were handled

accordingly and promptly. Obtained all lab specimens and

was responsible for ICD-9 Coding.

> Direct physician contact, correspondence and all physician

orders were personally obtained and expedited promptly.

> Precise documentation required and filed. Daily 12 hour

shift reports required, accounting for every department and

all activity within facility.

Registered Nurse/Charge Nurse

07/2002 - 03/2003

Caromont Health

Gastonia, NC

> Responsible for the care of 4 acutely ill and/or post-op

patients in SICU and CVRU.

> Providing and maintaining continuous monitoring through

telemetry and physical assessment.

> Maintenance and accuracy of vital life-support equipment and

drip titration, ACLS required.

> Rotated as Charge Nurse. Provided physicians with information

in a timely, efficient and professional manner.

> Orders were followed through in a timely and efficient

manner.

> Provided family and patient support.

> Served family and patient with educational information and

acted as advocate.

> Maintained precise documentation and corresponded with all

departments involved.

> Ability to prioritize and multi-task working in a high stress

area while integrating as a team player with other

departments.

ORGANIZATION SKILLS

. Oversee, assign, coordinate, assist staff and co-workers.

. Improve quality of care, service, work performance and

department processes.

. Develop staff to meet quality, safety and competency

requirements.

. Insure the proper use of resources and distribution of work.

. Work well under pressure and consistently meet strict

deadlines

. Excellent customer service

. Outstanding oral and written communication skills

. Strong analytical, problem solving, organizational and

interpersonal skills.

OTHER SKILLS

Proficient in Word, Excel, PowerPoint, Publisher, QuickBooks,

AS/400 data entry, Account Management, Human Resources, Customer

Service, Analytical and Program Coordinating, Multi-tasking Skills,

Data Entry, 50+ wpm, Articulated Communication Skills, Exceptional

Phone Skills, Detail Oriented, Organized, Team Player, Ambitious and

hardworking with an upbeat attitude.

Education:

08/00 - 05/02 Associate of Applied

Science Degree in Nursing

Gaston College, Dallas, NC

08/97 - 08/98

Diploma in Practical Nursing at

Gaston College, Dallas, NC

References:

Deborah Hodge 828-***-****

Patricia Maxfield 704-***-****

Stacey McKinney 704-***-****

Tequila Sanford 704-***-****

Luketia Williamson 704-***-****



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