Customer Service Human Resources
Resume:
LAURA RUTHENBECK
Virginia, MN 55792
*********@*****.***
SUMMARY
Searching for employment that requires a well organized team employee
capable of handling multiple tasks. I have a diverse employment history
working with the banking industry and as a Planning/HR Intern. Excellent
verbal and written communication skills; works well with co-workers at
getting various tasks accomplished in a timely and orderly fashion.
Proficient in technical skills such as Microsoft Office and desktop
publishing. Ability to multi-task as well as having professional
interactions with co-workers and clients. Ability to think outside of the
box and possess a developed problem solving skill set that compliment my
array of interpersonal skills.
PROFESSIONAL SKILLS
EMPLOYMENT EXPERIENCE
ARROWHEAD ECONOMIC OPPORTUNITY AGENCY- Virginia, MN
Planning/HR Internship
. Helped coordinate and develop HR trainings in diversity, teamwork,
conflict, and communication skills to help ensure the highest quality
of employee engagement.
. Developed new program materials and helped implement new programs by
providing thoughtful insight and creating unique documents to help
assess the program successes and failures to help ensure that the
program is successfully refunded.
. Attended a variety of HR conferences and job shadowed program managers
and directors to garner an understanding of day to day operations.
. Interacted with large employers in Northeast Minnesota such as a
variety of mining entities, to understand their hiring practices as
well as their respected facilities.
Laura Ruthenbeck________________________________________________PAGE TWO
EMPLOYMENT EXPERIENCE (continued)
. Coordinated the daily operation of the office which included inventory
of all office supplies, filing and organizing of complete and/or
incomplete files as well as customer satisfaction.
WELL POINT - DELTA DENTAL INSURANCE- Gilbert, MN
Customer Service Representative
. Supervised daily operation of the office setting which included
customer service facilitation and attending and assisting in team
meetings.
. Tracked claim adjustments for clients as well as various dental
offices and subscribers across the United States.
. Communicated with current clients on a regular basis via phone, mail,
and electronic mail.
. Facilitated benefit adjustments between the dental offices and the
client's insurance policy.
ASSOCIATED BANK - Stevens Point, WI
Customer Care Associate
. Managed and researched accounts of current clientele and helped in
their request of obtaining loan approval for either residential or
commercial loans.
. Interactions on a daily basis with various clients to ensure the
appropriate procedures are completed in order to close on a loan.
. Experienced in accounting, providing various spreadsheets and
professional documents to help assist in the overall success of the
company.
. Performed well under time sensitive deadlines and stressful
situations.
VOLUNTEER ACTIVITIES
EDUCATION
University of Wisconsin - Eau Claire (Cum Laude):
B.S. in Psychology
University of Wisconsin - Stevens Point (Cum Laude):
B.S. in Sociology
. Understanding of Human Resources
. Educational Background in Human Services
. Fluent in Stressful Situations
. Experienced Customer Service Skills
. Adept with Office Skills
. Skillfulness in Typing (80 wpm)
.
. Office Management Experience
. Familiarity with Sales
. Skilled Team Member
. Experience in Spread Sheets
. Proficient in Microsoft Office
. Technology Savvy
Northland Human Resource Association
Arrowhead Human Resource Association
Delta Zeta Sorority
Phi Kappa Phi National Honor Society
Alpha Kappa Delta National Honor Society
Psi Chi National Honor Society
Contact this candidate