Customer Service Project

LORI A. WELCH

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**** ******** ***** . *******, ** 32835 . 407-***-****

. ablife@r.postjobfree.com

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Job Objective: Energetic business professional looking for a dynamic and

customer-centric company to benefit from my extensive technical background

and client management skills, preferably in business analysis, project

coordination or similar position.

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Highlights of Qualifications:

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. Skilled in relationship management and project management across

platforms and continents, with a primary emphasis in e-Commerce and

B2B transactions.

. Diversified background includes systems and business analysis; support

and interaction with large, varied user communities; acquisitions and

de-acquisitions and their subsequent systems requirements and

conversions; EDI; data mapping; program design and development.

. Considerable experience with elicitation and requirements gathering,

scope definition, database design, creating functional and detailed

technical specifications and user documentation.

. Accomplished in defining test objectives, and creating, executing and

evaluating test scripts.

. Very effective at translating technical issues and understanding and

communicating business needs.

. Many years experience with SQL, Excel, PowerPoint, Access, Word,

Microsoft Visio, Project, Sharepoint, AS400, RPG, RPGILE, CLP, SDA,

DB2, Query, Trusted Link iSeries, and TurnOver Change Management.

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Professional Experience:

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Business Analyst and B2B Programming Consultant, Orlando, FL 1995 -

present

Clients include Elie Tahari, Ltd., Theory LLC, Magaschoni Apparel, Ltd.,

and iGPS Company, LLC, (through Robert Half Technology).

. Defined system and functional requirements for many core business

processes.

. Created detailed test cases, executed and evaluated execution of test

cases.

. Created and maintained all EDI trading partner relationships,

including translation mapping, testing and implementations with many

of the largest retail organizations in the United States.

. Designed, developed and supported business systems including order

processing, customer service and distribution, POS, warehouse

management (PKMS), customs (import) 10+2 requirements automation, work-

in-process, finished-goods inventory, data synchronization, and

finance systems.

. Designed and developed for both batch and interactive processing

environments.

. Created credit interfaces and electronic transmissions for several

large banking firms (including HSBC, CIT and Wells Fargo).

. Worked closely with distribution partners in Europe and Asia to

develop reciprocal inventory transaction transmissions utilizing XML

and FTP.

. Converted trading partners from VAN to AS2, providing cost savings of

nearly $100K annually.

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Prior Experience:

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The Leslie Fay Companies, Inc., Wilkes-Barre, PA 1992-1996

($300 million apparel company-no longer in business)

Application Programming Support Manager:

My responsibilities included supporting the Electronic Data Interchange,

Accounts Receivable and Sales Reporting functions during a time of

conversion from mainframe systems to an AS/400 environment.

Computer Associates International Inc., Lisle, IL

1991

($2 billion computer Software Company; produces software for most hardware

platforms)

Senior Development Analyst:

I was a project leader with responsibilities supporting the Order Entry

and Billing module of the PRMS software system.

Apple Computer, Inc., Rolling Meadows, IL 1987-1990

($6 billion personal computer manufacturer with headquarters in Cupertino,

CA)

Senior Business Analyst:

I was responsible for coordinating the information systems group for

distribution center shipping $1 billion annually. My team of three

programmers and three operators provided systems support for more than

100 local users. We also managed the systems implementations for our

corporate information systems group.

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Education and Affiliations:

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. Bachelor of Science in Business Administration, September 1991

Roosevelt University, Chicago, Illinois

. Ongoing education classes include Inovis TLi, Java, Visual Basic, C++,

Powerbuilder, Java Script and Frameworks

. Member, International Institute of Business Analysts & Local Chapter

IIBA.

. Member, Women In Technology International (WITI)

. Currently preparing for IIBA Business Analyst Certification Exam.

Contact this candidate