Customer Service Representative

BRANDI LATASHA RICE

*** ********** **, *******, ******* 35749 256-***-**** E-MAIL: ***********@****.***

Objective

I Plan to get my associates degree in Accounting and Pursue to a Bachelor’s and

further my experience in an office career of Manufacturing/Warehouse field

Experience Customer Service Representative

Jan 2007-Current, Directv, Huntsville, Al

Assist Customer’s With Billing issues

Resolve all customer’s Technical issues

Setup all service calls for customer and many multi-tasked services

Cashier

January 2007-Current, Kohl’s Department Store, Madison, Al

Assist Customer with purchasing merchandise

Assure all workstations are clean and train new associates

Shoe/Children’s and Men’s Department Supervisor

June 13,2004-July 18, 2005/July 18, 2005-July 2006/July 2006-December 2006, Kohl’s

Department Store, Madison, Al

Assign tasks to employees

Make sure all important paperwork is completed in a timely manner

Oversee that every employee does their jobs correctly

Assure that department is recovered after each shift

Assist customer’s with any questions about merchandise

Performed responsibility of cashier when needed

Customer Service Representative

October 2001-April 2002, West Telemarketing (PacifiCare), Huntsville, Al

Assist customers and providers with insurance benefits for patients

Nursing Assistant

July 2001-September 2001, Windsor House Nursing Home, Huntsville, Al

Reported observation s of physically handicapped and elderly residents to nursing staff

Provided for patient’s emotional and physical needs

Related well to patient’s families, staff and other healthcare professionals

Interacted with applicable staff regarding patient care

Assembler/Bank Operator/Quality Control Operator

August 1999 April 2001, Cinram Manufacturing, Huntsville, Al

Ensured accuracy of incoming materials

Assembled packages and wrapped finished product for shipment

Tested over 15,000 video tapes nightly

Inspected tapes thoroughly to assure proper movie was recorded on tape and also quality sound

Resolved quality inspections on finished products

Education

Calhoun Community College

2008-Present

2002-2004

Pursuing Associates Degree in Accounting

S.R. Butler High School

1994-1999

High School Diploma

Interests

I am interested in maintaining a job in the Business field to further my career, I am also interested

in maintaining a position in Manufacturing as a Supervisor

References

References: are available on request.

Contact this candidate