Human Resources Administrative Assistant

Jessica Zirk, PHR

206-***-**** **** Corliss Ave. N. Seattle, WA

***** ablie5@r.postjobfree.com

Objective

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Human Resources position working with a team of diverse individuals to

strategically attract, develop and retain top talent.

Profile

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Motivated Human Resources Professional with experience in recruiting,

staffing, training, organizational development, performance management,

policy writing, employee recognition programs, government reporting,

employee relations situations, benefits, payroll, HRIS systems, company

communications, office management and administrative support. Strong

knowledge of Microsoft Office and multiple HRIS systems. Understands and

implements general HR best practices by making solution-based

recommendations. Strong analytical skills and the aptitude to manipulate

and analyze complex databases and reports.

Education

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NWRA Member, SHRM Member, Seattle SHRM Member & Certified Professional in

Human Resources- June 2009

Seattle Pacific University - Bachelor of Arts, Business Administration -

June 2006

Professional History

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CRUISE WEST TRAVEL, INC. Human Resources Coordinator

July 2009-Present

Small ship cruising company, responsible for morale and process improvement

through challenging financial situation.

- Sourcing and screening candidates and managing the pre-employment and

onboarding process.

- Respond to all Human Resources, Benefits and Payroll related inquiries,

employment verifications and unemployment claims.

- Enter, maintain, audit and report HRIS information; including hire,

employment change, evaluation and termination documentation.

- Create and present a new orientation program to emphasize company

vision and provide essential materials to new employees.

- Conduct exit interviews, analyze responses and summarize critical

action items for executives.

- Create, maintain and audit HR filing systems (pre-employment,

personnel, I-9 and other confidential records).

- Complete HR reports, including headcount, EEO-1, VETS-100, compensation

and benefits surveys, performance reviews, etc.

- Prepare training for employees and managers regarding interviewing,

employee relations/recognition, and various HR policies.

- Administer Bus Pass Program, Service Awards, Employee Recognition and

Care Programs, and organized company events.

- Change processes to eliminate/reduce costs; and select new vendors to

result in immediate cost savings and cash flow relief.

- Support Company executives in presentation to leadership and

participation in activities to solve key Company issues.

- Create standard operating procedures, document position

responsibilities and processes, and streamline forms and dept. tools.

- Manage mandatory Pre-employment and Random drug testing programs,

documentation, training and government reporting.

RESTAURANTS UNLIMITED, INC. Multiple Progressive Position

June 2006 - July 2009

Human Resources Coordinator, October 2008 to July 2009

Staffing Coordinator, October 2007 to October 2008

Human Resources Administrative Assistant, June 2006 to October 2007

Restaurant company with 60 restaurants in 14 states and 5,000 employees,

responsible for support of operations from corporate office.

Employee Relations:

- Answered Company's employee helpline and responded as first point of

contact for employee questions.

- Provided research in support of elevated legal investigations and

reporting of discovery data for use in mediation.

- Audited and compiled monthly reporting of Workers Compensation audit

and committee meeting minutes.

- Compliance with federal and state law (workplace posters and updates

for all locations).

HRIS & Reporting:

- Provided data analysis in support of various HR functions, including

staffing, employee relations and legal situations.

- Completed accurate internal and external reporting (industry reports

and analysis, EEO-1, HRIS metrics, salary surveys).

- Reported turnover to monitor and analyze gaps and anticipate openings.

- Evaluated Applicant Tracking Systems and assisted in selection of Silk

Road OpenHire ATS tool.

HR Support:

- Contributed to the department results by coordinating multiple

activities into a cohesive program.

- Management of special projects as assigned (employee recognition,

employee satisfaction survey, exit survey).

- Demonstrated forethought and expertise in administrative support by

proactively considering needs and following through.

- Demonstrated discretion and initiative in representing HR department.

- Coordinated schedules, meetings, appointments, presentations and weekly

communication updates to field.

- Developed annual budgeting tool for the HR department.

- Sourced, managed and negotiated with vendors to obtain cost effective

pricing and level of service.

- Created an electronic filing system and record retention schedule for

department.

- Supported training function to include coordination, correspondence,

certificates, and travel for trainees.

- Created communications and training materials to keep company

management aware of Employee Free Choice Act legislation.

Recruiting/Staffing:

- Managed staffing process for management positions, to include sourcing,

screening and interviewing candidates.

- Provided support to Recruiting Manager through hiring process, and

managed staffing function in absence of a Mgr. for 6 months.

- Supported staffing function to include writing job descriptions,

posting job openings, and background/reference checks.

- Conducted orientations, facilitated onboarding and communication to

organization about new hires professional history.

- Created Restaurant Opening Staffing Toolkit and trained Opening Hiring

Team.

- Created and maintained Company Organization Chart & Succession Planning

Tool.

Past Work Experience:

Washington Federal Savings Bank, HR Intern, June 2005 - March 2006

Law Offices of William D. Hochberg, Law Office Assistant, Part-time

September 2001 - September 2005

C. Don Filer Agency, Administrative Assistant/Receptionist, School

Breaks June 2000 - April 2005

United Savings & Loan, Administrative Assistant, School Breaks June

2000 - April 2002

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