Administrative Assistant Customer Service

Gereen A. Salkowski

*** ******** ******* *****, *** Jose, CA 95136

Cell: 408-***-**** ~ Home: 408-***-**** ~ Email: **********@*****.***

Linked in: http://www.linkedin.com/in/gereensalkowski

SKILLS SUMMARY:

• 10+ years Executive Administrative, Calendar & Office Management

• Direct Support of C-level Executives

• Customer Service and Support

• Coordination of International/Domestic Travel

• AR/AP, Expense Reporting and Collections

• Event Planning/Program Administrator

• Correspondence Composition and Monitoring ~ Effective Verbal/Written Communications

• Organization & Maintenance of Files and Records ~ Workflow Planning/Prioritization

• Advanced Presentation and Spreadsheet Design

COMPUTER SKILLS SUMMARY:

• Microsoft Office 2007 (Access, Excel, Outlook, PowerPoint, Word, Visio.) ~ Advanced Level

• Lotus 123,Lotus Notes, Word Perfect 5.1 ~ Adobe (Acrobat, Distiller, Reader, & Photoshop) ~ Filemaker Pro

• MS Windows 2000, 2003, NT, XP, and Vista ~ Webex Meeting ~ Internet Research ~ Intranet Maintenance

• Concur Expense Reporting ~ American Express Travel ~ Oracle iProcurement ~ Cisco Meeting Place

• Quickbooks ~ SBT Accounting ~ Peachtree Accounting ~ MAS 90 ~ Lacerte Tax

PROFESSIONAL EXPERIENCE:

Pinnacle Technical Resources – (Temporary) for USRA/NASA Ames, Mtn. View, CA 04/2010 – 9/2010

Education Associates Program - Program Assistant /Administrative

• Serve as Associate interface for questions and issues

• Communicate with Associates on a regular basis

• Assist Associates with enrollment, exit paperwork and travel forms

• Manage travel reimbursements and maintain reimbursement log

• Manage Associate exit process

• Work with NASA Sponsors on reporting and assist raining on EAP CONNECT

• Administrative support to project; event planning

• Work with Data Manager in streamlining and creating Associate and Sponsor processes

• Create and maintain Associate and Sponsor contacts, event registration, monthly newsletters,

event invitations and survey mail via Constant Contact

• Work with travel agent and business manager to book student travel

Silicon Valley Grant Writers – San Jose, CA 01/2003 - 12/2009

Executive Administrative Assistant to CEO/Office Administrator

• Administrative Support to CEO ~ Managed all aspects of administrative functions

• Calendar management utilizing MS Outlook

• A/R, A/P and budget tracking utilizing Quick Books

• Interact with all contacts to affect a timely flow of information

• Resolve routine and complex inquiries; Coordinate international/domestic travel

• Prepare and manage expense reporting and purchase orders

• Prepare meeting materials including sales reports and MS PowerPoint presentations

• Coordinate and execute logistics for orientation, company meetings, training sessions, and holiday events

• Maintaining files/calendars and composing customer correspondence on a daily basis

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• Maintain client and employee data records, employee labor board and business licenses

CONTRACT ASSIGNMENTS: 06/2004 – 06/2008

Part-time via employment agencies

STS International, Employment Agency (Temporary Assignment) for IBM-GFS - San Jose, CA

Executive Administrative Assistant to Project Office ~ 02/2008 – 06/2008

• Administrative Support to Project Team ~ Managed all aspects of administrative functions

• Dual calendar management in MS Outlook and Lotus Notes with heavy global scheduling

• Maintain/Update Emergency Contact List as needed distributing to IBM team quarterly

• Coordinated international/domestic travel

• Create presentations for executive staff and audit committee

• Processing vendor new hire setup, termination, badging and access management

• Reconcile and maintain client asset and software data submitting to client quarterly

• Collect and publish weekly travel, vacation, education schedules of all team members

• Coordinate off site catering and business functions as needed

PROFESSIONAL EXPERIENCE (continued):

Trendtec, Incorporated (Temporary Assignment) for Flour Corporation – San Jose, CA

Executive Administrative Assistant to Director of Operations ~ 06/2004 - 02/2005

• Administrative Support to Director and direct reports ~ Managed all aspects of administrative functions

• Managed and tracked purchase orders, spending, and headcount

• Maintained schedules, traveling arrangements, coordinated group meetings and events

• Collected and prepared information for use in discussions/meetings of executive staff

• Created and managed training database for departmental employees

• Managed and tracked PTO/OT hours and reported to payroll on weekly basis

• Attended staff meetings and tracked key action items ~ Created organization charts utilizing Visio

• Purchasing, ordered capital equipment, coordinated office space requirements, move and service requests

General Dynamics AIS - Mountain View, CA 12/2000 - 10/2002

Executive Assistant/Staff Assistant to the VP of Finance & Administration

• Administrative Support to VP and 8 direct reports ~ Managed all aspects of administrative functions

• Maintained scheduling duties for senior staff via MS Outlook ~ Coordinated international/domestic travel

• Composed company memos, announcements and agendas ~ Handled sensitive and confidential information

• Designed and maintained library of records (record retention db)

• Tactfully handled communications and functions with high-ranking representatives from various departments

• DESIGNED FINANCIAL PRESENTATIONS AND AUTHORED SPREADSHEETS ~ COORDINATED THE

LOGISTICS OF FINANCIAL MEETINGS

• MAINTAINED EMPLOYEE-TRAINING DATABASE AND NOTARIZED VARIOUS LEGAL DOCUMENTS

• Organized meetings and worldwide conference calls across various time zones

EDUCATION:

Heald College – Milpitas, CA

A.A. Degree – Business Administration w/Major in Accounting (GPA 3.5)

Expected graduation date: July 2011

National Education Center - Nutley, NJ 10/1990-10/1991

Certificate Achieved - Business Administration (GPA 3.7):

PERSONAL SKILLS:

• Self-motivated ~ Professional ~ Personable ~ Dedicated ~ Detail-oriented ~ Dependable ~ Loyal

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• Resourceful ~ Quick Learner ~ Exceptional organizational skills ~ Problem solving ~ Multi-tasking skills

• Strong grammar, editing, proofreading, and spelling skills

• Excellent communicator ~ Proven ability to nurture and develop strong working relationships

Excellent references furnished upon request.

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