Customer Service Administrative Assistant
Resume:
Patrice Lewis
Apple Valley Ca 92307
OBJECTIVE: To obtain an interesting position with a growing professional
company that will allow me to utilize my experience as well as my
educational experience.
Profile:
. Diligent, detail- oriented Administrative Assistant knowledgeable of
all office functions.
. Excels at multi-tasking in a fast-paced environment, completing
projects within time constraints.
. Superior telephone, customer service, and computer skills with
proficiency in MS Word Excel, Outlook, and PowerPoint.
EXPERIENCE
Hussmann Ingersol Chino, CA
Dispatcher 09-04-08 to Present
. Transmitted messages to field employees, via Nextel communication
device or by conventional land phone, received and recorded and routes
feedback and messages to mobile units. Dispatched technicians
accounted for location of technician's relayed directions, and
answered customer service calls questions.
. Entered data into standardized Word, Access, and Excel formats from a
variety of sources; retrieved and updated data for a variety of
computerized recordkeeping systems; and reviewed and corrected data,
as necessary, to ensure accuracy.
. Files documents in alphabetical, numerical, chronological, and subject
matter order, and prepares and maintains records, logs and rosters.
Maytag Ontario, CA
Administrative Assistant 10-2006 - 10-2008
. Answered multi-line phone system to assist customer or client with
questions or escalating matters regarding warranties, location of
product etc Wrote, typed, and entered information into computer to
prepare correspondence, statements, and other documents. Followed up
on faxes, emails, and United States postal mail.
. Operated computer terminal to input and retrieve data. Received work
order processed and prepared three hundred to three hundred fifty work
orders per month.
. Responded to written and telephone requests from clients. Maintained
accounts prepared and processed reports (such as damage claims,
incidents reports etc) for clients and upper management.
Mountain Center Apple Valley, CA
Customer Service- Dispatcher 10-2001 to 08-2006
. Using a multi-line phone system, screening calls, data entry, mail
distribution, copying, filing, faxing, and clerical types of duties.
Maintain organized and detailed records
. Dispatched technicians accounted for locations of technician's relayed
directions, and answer customer service calls question Conversed and
corresponded with customers and other company personnel. To obtain
facts regarding customer complaints.
. Key notes into computer to record or document client or customer
conversation Schedule and dispatch workers, work crews, equipment, or
service vehicles to appropriate locations according to customer
requests.
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