Customer Service Manager

Actively seeking a position

with an organization in need of a professional with demonstrated experience

in delivering strong technical and

mechanical skills, and excellent customer service that will benefit from

initiative, multi-tasking abilities,

and implementation of strategies that achieve desired results

Focused, highly motivated and results-oriented professional with years of

industrial experience in providing support and developing new processes

through ongoing maintenance, defect resolution, and enhancement

resolution. Adept in maintenance and repair, operations management and

monitoring, costs control, and scheduling of operational tasks that

enable project completion on time and under budget while consistently

delivering quality and excellence in workmanship. Efficient in directing,

coordinating and exercising functional authority for planning,

organization, control, integration and completion of project. Established

integrity, quality and professionalism as a leader to provide

organization with broad array of technical services and business

development that improve efficiency of business operations. Recognized

for professionalism, creativity, positive mental attitude, commitment to

excellence and demonstrated ability to work with co-workers at all

levels. Able to coordinate multiple problems and meet deadlines under

pressure. Strong interpersonal and communication skills coupled with

vision, business insight, and astute problem solving abilities.

Core Competencies

. Thrive in high-pressure, variety-oriented environment; Valued team

player who keeps others on task

. Focus on result; Effectively identify and resolve problems using

creativity and available resources. Tackle tough problems and follow

through to satisfactory conclusion

. Mechanical: Adept in machines and tools, including their designs,

uses, repair and maintenance

. Engineering and Technology: Working Knowledge in practical application

of engineering science and technology. This includes applying

principles, techniques, procedures, and equipment to the design and

production of various goods and services

. Customer Service; Extremely sociable and able to put client at ease.

Ability to negotiate and persuade to achieve desired results

. Prioritize workload and multi-task; Flexible to changing priorities.

Direct in approach to discovering information. Make objective

decisions after analyzing data. Consider ramifications of decisions

. Computer Savvy; Knowledgeable in computer operations and applications

including Microsoft Office (Word, Excel, Works, Visio and PowerPoint),

Internet, Java and HTML Programming

Career Overview

Site Manager/Technician

IdleAire Incorporated + Montgomery, Alabama Jun 2007 - Jan 2010

< Performed management duties such as bank deposits, scheduling, weekly

statistics reports, and monthly inventory reports

< Aided and assisted a wide array of customers on a daily basis to

ensure their needs are met and exceeded

< Maintained on hand quantities of inventory items to ensure the site

maintains a minimum of 98% readiness

< Assisted peers in troubleshooting while effectively completing

various tasks and projects within a timely manner

< Created informative documents to assist in troubleshooting

< Upheld an open line of communication with other Site Managers and

Technicians as well as the District Manager and Maintenance Manager

to ensure all site requirements and ideas are addressed and met

< Sustained 48 spaces which include telecommunication, coaxial, and

HVAC troubleshooting and repair

< Adept in troubleshooting computer Bios settings to ensure proper

operation of service modules

Warehouse Worker

CPC Logistics + Montgomery, Alabama Oct 2005 - Jun 2007

< Knowledgeable in shipping orders via FedEx and Averitt Express

systems

< Established reputation in receiving freight and maintaining cycle

counts through a database toward ensuring inventory accuracy

< Led and supervised personnel on the operation of a skin packing

machine to maintain sufficient stock quantities to better serve

customers

< Responsible for timely retrieving, packing, and shipping of orders

< Worked directly with the warehouse supervisor to resolve personnel

and maintenance issues

Career Overview

~ Continued ~

< Served as a night shift manager ensuring production numbers were

maintained to meet customer needs

Second Assistant Manager

Advance Auto Parts + Montgomery, Alabama Sep 2003 - Aug 2005

< Executed legendary customer service with an outgoing attitude to

assist in increasing sales and profitability

< Worked directly with the public and retained a substantial amount of

repeat customers

< Supervised the implementation and execution of all sales floor

advertising, marketing and customer service

< Resolved customer issues by taking direct action when possible or

through routing the complaint to the appropriate persons

< Participated in maintaining parts department and sales floor

inventory resulting in shrink levels being steadily maintained below

one percent

< Handled tasks for cash and credit card transactions using an

electronic register

< Assisted customers in product selection by explaining features and

benefits of the product

< Executed special orders through an electronic parts catalog which

resulted in an efficient and timely parts order turn around

< Applied paper cataloging skills to locate rare, unlisted, and hard to

find parts for customers

Tactical Aircraft Maintenance Journeyman

United States Air Force Jul 1999 - Apr 2003

< Utilized paper cataloging skills to determine specific parts for the

aircraft

< Assisted in maintaining an astonishing 97 percent flight maintenance

capability rate for the years 2000 and 2001

< Responsible for documenting aircraft forms as well as aircraft

cleanliness

< Ensured the aircraft was flight ready at all times excluding

scheduled or unexpected maintenance downtime

< Directly responsible for various pre and post flight inspections to

include end of day inspections

< Annotated various issues that were found during inspections which

helped schedule maintenance downtime

< Assisted in major repairs including but not limited to changing

flight controls and engines

< Aided in completing thorough inspections while on the Tiger Team

during Operation Allied Force

< Participated in Operations Northern and Southern Watch while

maintaining a 98 percent flight maintenance capable rate during both

deployments

Educational

Background

~ Associate Degree in Information Technology ~

Axia College at University of Phoenix - Online

~ Bachelor Degree in Environmental Science (April 2012) ~

University of Phoenix - Online

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