Customer Service Manager
Resume:
Bethany R. Himes
Colorado Springs, CO 80916
************@*****.***
Objective:
To obtain a full time or part time, position that will allow me to continue in the field of customer service.
Education:
High school diploma - Colorado State Academy
Skills:
Past five years employment has been in customer service. Experience taking support and customer service calls.
Microsoft Office, Microsoft Word, Microsoft Outlook, Internet Explorer, Windows, Web and telephone conferencing as well as
data entry experience. Typing 40 wpm. Experienced in the training and transition of new hire agents. Leader ship: After four
months working for Ross received promotion of supervisor, three and a half months with Convergys moved to nesting(training),
six months later became ERC escalation desk.
Work Experience:
Moving America Forward- (July 2004-November 2004) (Bethany Del Castillo)
Denver, Colorado. Field Organizer, Registering Voters, Door to Door Voter awareness and registration. $8.00 per hr.
Ross- (September, 2005- July, 2006) (Bethany Del Castillo)
150 South Abilene St. Aurora, Colorado, 80012. Manager- Shawnett 303-***-****
Responsibilities- Store Recovery, Cashier, Customer Service, Promoted to Front End Supervisor January 2006. Safe Drops,
register change, Customer Service Trainer, Employee Break Schedule, Approved Authorization of management codes and
responsibilities. $8.36 per hr
Time Gap of Employment from July 2006- September 2007, Relocated to California to assist with Grandmother.
CONVERGYS-(September, 2007- September 2008) (Bethany Del Castillo)
Supervisor- Sandra Hill 303-***-****
Contracted United States Postal Service call agent (1-800-ASK-USPS). Customer service and solutions, computer
documentation’s of interactions with customer. Call time control while maintaining customer service and quality, prevention of
issue escalation, information provision. Mid February of 2008 was promoted to nesting, where I assist with training of new hire
UA agents while in transitions from class room training to live operations, also assisting with quality evaluations, inquires of new
hires and assisting with adherence to periodical and procedures. As of Aug. 2008 was promoted to ERC (EDUCATIONAL
RESOURCE CENTER), where I receive questions from all our UA agent as well as take escalated supervisor calls. $12.85 per
hr
InterCall-(September, 2008-May, 2009) (Bethany Del Castillo)
Manager- Jake Bendrick 303-***-****
1157 Century Drive, Louisville CO 80129
Operations specialist: assisting with technical issues and functionality training for clients.
Trouble shooting web and phone conferencing while maintaining client confidence in customer
Service. Received Valued System award as well as Employee of the month for February 2009.
Reason for leaving: Spouse is active duty Military, Ordered to relocate to Fort Bliss. $15.00 per hr
Volunteer:
Shannon’s Hope, Home for Unwed Mothers 2006-2007
NewSong Fellowship, Nursery, youth ministries 2004- 2008
Habitat For Humanity, 2005
References: Available upon Request
GOVERNOR BILL RICHARDSON
November 11, 2004
To Whom It May Concern:
I am writing on behalf of Bethany Del Castillo. Bethany Del Castillo is an excellent
organizer. For the past five months has been an important part of the efforts of Moving America
Forward. I founded this national organization in 2003 in order to register and empower Hispanic
and Native Americans. Moving America Forward is committed to increasing their long-term
involvement in the political process.
With Bethany's help we were able to meet our goals. Moving America Forward registered
almost 150,000 new voters and turned out almost a million people to the polls.
In closing. I believe Bethany Del Castillo is the kind of organizer that would benefit other
organizations as well. It was pleasure working together and I wish Bethany the best of luck with
all future endeavors.
Sincerely,
Governor Bill Richardson
300 Paseo De Peralta. Suite 201 B - Santa Fe NM, 87501
505-***-****-office 982.3652
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