Manager Quality Assurance

MARK C. VENABLE

**** ************ *****

Jamestown, NC 27282

Cellular 336-***-****

ablia3@r.postjobfree.com

EXPERIENCE:

QUIZNOS SUB, Greensboro, NC

Owner/Operator

November 2002-May 2010

. Directly responsible for the overall management and operations of an

Industry Leading Quick Service Restaurant chain by extensive P&L

analysis, hiring, training, cost control and high level customer

service representing 465K in annual sales.

. Solely responsible for the proper administration of payroll for 9

employees, accounting procedures, and cash control.

. Develop catering business through direct sales, local advertising and

local store marketing.

. Developed and executed local advertising strategies, layout, and

design for print.

HAMPTON INN-AIRPORT, Greensboro, NC

General Manager

May 2000-March 2002

. Responsible for the overall management and operations of a 127 room

limited service hotel by maximizing profits, P&L analysis, target

sales, hiring, training & motivating team members, quality assurance

and exceeding guest expectations.

. Exceeded 2001 budgeted revenue by 8.5% and exceeded prior year revenue

by 4.8%.

. Exceeded 2001 occupancy by 4.4% and RevPar by 5.1% over prior year.

. Achieved "Outstanding" rating from Quality Assurance inspectors from

Hilton Hotels for the first time in 3 years by developing staff to

ensure quality standards for cleanliness and proper preventative

maintenance.

. Directly responsible for the proper administration of hotel payroll,

accounting procedures, direct bill accounts, accounts receivable and

cash control.

. Ensure guest satisfaction by direct contact with hotel guests,

monitoring guest comment cards, timely resolution of guest complaints,

anticipation of guest needs and ongoing staff training in customer

service.

. Conduct performance appraisals for 4 management employees and review

appraisals for 33 hourly team members.

. Report directly to the Regional Operations Manager.

HOTEL INTER-CONTINENTAL MIAMI, Miami, FL

Sales Manager

November 1998-March 2000

. Exceeded 1999 annual roomnight goal by 6% and revenue goal by 7.5%.

. Increased 1999 room night production 41% and revenue production 47%

over 1998.

. Developed 13 new accounts resulting in 3,500 additional roomnights

over past sixteen months.

. Prospect a minimum of 25 new clients per week through cold calling,

trade shows, and industry networking while maintaining existing

clientele.

. Responsible for corporate, incentive, government, and SMERF market

segments in South Central and secondary markets within the

Northeastern United States.

INTER-CONTINENTAL HOTELS & RESORTS, New York, NY

Northeast Regional Sales Office

Sales Service Coordinator

July 1996-November 1998

. Generated more than 536K in roomnight revenue during 1998.

. Exceeded 1998 annual revenue goal by 22.5%.

. Generated more than 575K in roomnight revenue during 1997.

. Exceeded 1997 annual revenue goal by 17%.

. Qualify individual, corporate, and incentive accounts through

telephone inquiries, trade shows, and professional networking.

. Sell to corporate, leisure, and incentive accounts in the Northeastern

US and Eastern Canada.

. Extensive involvement in the organization and set up of trade shows

including Corporate Travel World and Meeting World.

NEW YORK MARRIOTT MARQUIS HOTEL, New York, NY

Accounts Receivable Convention Manager

May 1994-May 1996

Assistant Night Audit Manager

September 1993-May

1994

Night Auditor/I.D. Manager

March 1993-September 1993

EDUCATION: East Carolina University, Greenville, NC

December 1992

B.S. Hospitality Management; Minor, Business

REFERENCES AVAILABLE UPON REQUEST

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