Customer Service Data Entry
Resume:
Briana J. Mignacca
abli86@r.postjobfree.com
EDUCATION
February 2010
Paralegal Certificate
Oakland University, Rochester Hills, MI
Bachelor of Arts in Political Science
University of Detroit Mercy, Detroit, MI
ADDITIONAL TRAINING
Certificate of Training: SCAO Approved Civil Mediator Training in
Compliance with MCR 2.411, Oakland Mediation Center-October 2009
PROFESSIONAL ATTRIBUTES
. Computer literate using Windows, Microsoft Word, Microsoft Excel,
Microsoft Outlook, Lotus Notes 6.5, WordPerfect, the Internet, Westlaw,
Lexis-Nexis, and databases.
. Strong written and verbal communication skills including the ability to
process complicated instructions; provide feedback and identify/resolve
complex problems.
. Team player the works well with people at all levels - supervisors,
colleagues, subordinates
. Excellent customer service skills
. Self-directed and able to work well without direct supervision, under
pressure/deadlines and actively participate in a team or group setting.
PROFESSIONAL EXPERIENCE
April 2010-Present
Dialogue Marketing, Troy, MI
Customer Service Agent
. Receives inbound calls from Bank of America borrowers who are applying
for home loan modifications offered by the Making Home Affordable
Program
. Assists borrowers in completing their request for modification
application
. Tells borrowers the financial documents that need to be sent to the
underwriter
. Verifies the financial documents that have been sent to the underwriter
. Makes outbound calls to borrowers who are applying for the program
. Answers general questions about the home loan modification process.
September 2009-April 2010
Legal Aid and Defender Association, Clinton Township, MI
Intern/Volunteer
. Helped prepare booklets for the divorce and motion clinics held at the
office.
. Assisted clients with copying motions and documents to be filed at the
court
. Filed motions, complaints, and affidavits at the Macomb County Circuit
Court
. Composed letters to clients under the supervision of paralegals and
attorneys
. Typed various State Court Administrative Office forms
. Answered phone calls and greeted clients
May 2008-September 2008
Plante Moran, Clinton Township, MI
Temporary Data Entry Clerk
. Performed data entry duties that included deleting records, creating
records, and editing records
. Assisted in updating the marketing department's data for the transition
from the Lotus Notes Client Relationship Manager to the Microsoft
Outlook Client Relationship Manager
. Used Microsoft Windows XP and Microsoft Excel to accomplish these tasks
September 1999 - July 2006
Warren Public Library, Warren, MI
Library Page- Multiple Warren Branches
. Performed administrative tasks as needed for the Library Administrative
Office Branch
. Administrative experience includes taking inventory, data entry,
assisting in preparing marketing materials, answering phones,
transcription and filing
. Assisted in shelving, material circulation, and helping patrons with
locating library materials for the Dorothy Busch and Edgar Guest Branches
of the Warren Library System.
. Performed janitorial work that included moving furniture, washing
shelves, and collecting litter.
June 1995 - December 1998
Kelly Temporary Services, Shelby Township, MI
Contract Employee
November 1998-December 1998
Secretary
NBD Auto Leasing Department, Troy, MI
(Contract through Kelly Services)
. Typed Automobile Titles
. Data Entry
. Copied and filed documents
May 1996-August 1996
Office Clerk
Macomb/Oakland Regional Center (MORC), Clinton Twp, MI
(Contract through Kelly Services)
. Filed government documents for legal purposes
. Copied legal documents
. Maintained confidentiality in all work related issues for legal purposes
June 1995-August 1995
Receptionist
Comcast Cable (former headquarters), Sterling Heights, MI
(Contract through Kelly Services)
. Answered phones
. Transferred calls to appropriate department
. Used highly refined customer relations skills to handle diverse customer
concerns in a professional and timely manner
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