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Sales Customer Service

Location:
Bridgeport, CT, 06608
Posted:
January 08, 2013

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Resume:

JORGE A. SEBOURNE

*** ****** ****** ********** ** 06604

Cell 203-***-**** Email- abli7l@r.postjobfree.com

GEORGETOWN SUBARU INC

**/**** ** *******

Automobile Sales and Leasing Consultant.

Assisting customers select a vehicle that meet their needs. Explain the

product performance and explain the benefit to the customer. Offering test

drives, explain warranties and services.

Maintain a follow-up system that encourages repeat and referral business

that contributes to customer satisfaction. Utilize contact management CRM

software to complete daily work plan. Meeting sales goals, scheduling

delivery, collecting deposits on sales made. Negotiate price, complete

purchase order and leasing contracts.

LAZ-BOY FURNITURE GALLERIES MILFORD,CT.

11/2008-03/2011

Retail Sales Associate.

Greeting customers and ensuring that the customer's questions and concerns

are answered prior to their purchases. Explain promotions, financing plan

options and terms applicable to the sale. Create an exceptional purchasing

experience for the customer, close and help to process the sale efficient

and accurately. Check Inventory of stock, up sell warrantees and other

products and demonstrate the product. Increase sales revenue and profits

with other new product and services.

CENTRAL PAYMENT CORPORATION SAN DIEGO CA.

8/2008-current/Part Time

Independent Account Executive/ Sales.

E-commerce and Internet Service Software's, wireless solutions. Complete a

written proposal of rates, fees, and savings for the customer. Plan own

sales appointments B2B as well as making 10 to 20 plan strategic cold

calling business development activities. Meet and develop new relationships

with business owners in my territory. Communicate with sales director to

prepare and present competitive sales proposal. Provide new customers with

a free brand new programmed credit card terminal, or assist in re-

programming existing terminal. Conduct periodic customer service, quality

assurance visits with the customer. Work closely with Sales Director.

DREAM AMERICA MORTGAGES BRIDGEPORT, CT.

6/2006 - 7/2008

Senior Mortgage Consultant.

Collect financial data and create a picture of the prospects Credit

history, borrowers Credit Score, Bank Statements, assets such as 401K, CD.

Determine the best Loan option for the prospected borrower Fixed or

Adjustable rate mortgage, FHA or Conventional. Negotiate the best interest

rate with the best lender. Determine the LTV and DTI of the borrower, and

schedule property appraisal.

GMAC MORTGAGE CORPORATION SHELTON, CT.

12/2005- 6/2006

Analyst Asset Manager/Loss Mitigation Default Management.

Evaluate borrower's financial information, determine reason for default,

and negotiate borrower's contribution, to determine the best loss

mitigation workout for the investor and the borrower. Prepare asset plans.

Review short payoff request, constant contact with foreclosure attorney,

bankruptcy and foreclosure representative. Monthly review of low value

assets, D90, foreclosures,2nd liens and bankruptcy to recommend best exit

strategy such as foreclosure or charge-off. Evaluate property value to

recommend for charge off or Deed-in Lieu of Foreclosure. Establish

repayment based on borrowers' ability to repay the contractual payment plus

an additional amount of the delinquency.

CFO ADVISORS INC/ MOORE WALLACE STAMFORD, CT.

9/2004- 11/2005

Customer Service Collection Specialist.

Contact delinquent customers on extremely aged invoices between 12 to 36

months (DSO.) past due. Establish payment plan to bring the account

current, follow-up and monitor the payment plan. Extensive Telephone

contact with regional Managers, Sales representative, Freight Carriers,

Call centers, Print Plants and Subcontractors. Request proofs of delivery

from Freight Carriers, Print invoices, and run Statements. Fax and email

documents to customers, make settlement on invoices without proofs of

delivery and process Credit Card transactions. Make contact with corporate

accounts with balances of $7-$10 Million in open balances, credit memos,

and unearned deductions.

MORTGAGE LENDERS NETWORK. USA MIDDLETOWN, CT.

8/2003- 6/2004

Collector Representative/Loan Counselor.

Contact and monitor delinquent customers and establish a payment plan to

bring the account current. Contact brokers, Title companies on the closing

and funding status. Monitor all standard collection procedures according to

company policy. Document and maintain all collection notes, payment history

on assigned portfolio to minimize Risks and delinquency. Provide high

quality service to both clients and borrowers. Review foreclosures,

reaffirmed bankruptcies and reinstated loans for investor reporting.

NORWALK STATE TECHNICAL COLLEGE NORWALK, CT

WARREN HARDING HIGH SCHOOL BRIDGEPORT, CT

COMPUTER LITERACY:

Windows 95/98 SAP, Great Plains, D&B, JD Edwards

Microsoft Office (Word, PowerPoint, Excel, Outlook

Special Skills: (Bi-Lingual Spanish) /English*

Currently hold State Of Ct Producers License**



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