Sales Customer Service
Resume:
Shernita Felton
*** ********* ****** ******,** **303
mailto:******@*****.***
OBJECTIVE
Enthusiastic, goal oriented individual with superior work ethic skills that seeks an Office
Assistant/ File ClerkPosition.
EDUCATION
Bachelor of Business Administration of Accounting
Tennessee State University, Nashville, TN
Graduated: May 7, 2005
Grade Point Average: 3.23
Member: Golden Key International Honour Society
Member: Alpha Kappa Psi Professional Business Fraternity Inc .
WORK EXPERIENCE
Fort Sill National Bank- Nashville,TN
02/2010-04/2010
Customer Service Representative
Teller duties such as: Deposits, Cash checks, Money Orders, Cashier Checks etc...
Prospecting for new customer accounts
Choice Food of America - Nashville, TN
06/2006- 01/2009
Laboratory Technician
Conduct testing using laboratory methods to evaluate new and established products
Manage and track departmental inventory and merchandise.
Responsible for testing products produced by the company before they are shipped to
restaurants and stores.
File and Fax Certificates of Analysis reports to our customers.
Assist in preparing Laboratory bookkeeping for the audits
Entered data on a daily basis for the company and customers
Updated files and spreadsheets
Contacted vendors when additional information was need about their products
Spherion (Dell, Inc.) - Nashville, TN
08/2005-10/2005
Home Sales Representative
Received inbound consumer sales calls from direct matrix queue.
Reviewed held orders reports to ensure timely shipping and handling.
Qualified customers for Dell Preferred Account Financing options.
Monitored and meet daily activities sales quotas.
Regularly communicated with upper management to maintain consistency and standards
within the Dell’s protocol.
O’ Charley Corporate Office - Nashville, TN
05/2005-05/2005
Secretary (Clerical Temp)
Established and managed positive business relationship with vendors.
Managed portfolios and accounts for direct bill companies.
Compiled and analyzed reports for the direct sales department
Updated files and spreadsheet for business reports.
Market Shares (Bellsouth) - Nashville, TN
05/2005-05/2005
Salesmen (Door-to-door)
Produced run sheets to outside sales for production and accounting.
Serviced customers with our products and services with door to door advertising.
Developed relationships with customers to secure an ongoing commitment with my sales.
Maintained customer and potential customer information for sales records.
Provided sales log of activities to the site manager.
Old Navy Clothing Store- Nashville, TN
10/2004 -12/2004
Senior Sales Associate
Analyze and resolve customers merchandise needs and requirements.
Resolved departmental problems while trouble-shooting retail issues.
Showcased and displayed new and upcoming stock merchandise
Managed and track department and merchandise
Runner- Returned clothes to their appropriate department
Denso Manufacturing, Inc. - Athens, TN
05/2004 - 06/2004
Contractor
Inspected Needles for the Fuel Injection.
Worked on the Fuel Injection Assembly.
Worked on the Rework Fuel Injection Assembly Line.
Kentucky Fried Chicken, (KFC) – Athens, TN
06/2003 - 08/2003
Cashier
Totaled bills, received money, made change, filled out charge forms, and have given
receipts.
Responsible for the registers the beginning shifts as well as evening ships in which
drawer contents was compared to the total with sales data.
Kept serving areas stocked with silverware and food
Made sure that serving area was clean and displayed friendly customer service.
ACTIVITIES
Partaken in April 2003 “Relay for Life”
Volunteered in November 2004-Road Block (Fund Raiser), “Business Etiquette Class
Seminar”(Given by Samaritan Ministries(Community Service)
SKILLS
Technical/Computer Skills
MS WORD, Word Perfect, MS Access, MS Excel, Ms PowerPoint, VISTA
Familiarized and advanced with General and Intermediate Accounting Software such as QuickBooks
Assisted in checking records posted by other workers to make certain they are correct
Applied appropriate knowledge of accounting in preparing books for audits
Managed supplies for forecasting needs and purchasing of new laboratory equipment
Communications skills
Provided routine information as requested ; informed interested parties of time and place of meetings and
conferences.
Updated office information lists for quick reference by all operating software regarding hours of sales
departments and registration of sales.
Answered switchboard, directed calls to appropriate individuals, taking accurate messages and delivered
same, and effectively resolved minor customer disputes, recorded and transmitted messages.
Contact this candidate