Customer Service Medical

Lakenya Palmer

**** ******* ****** ***#*** Savannah, Georgia 31404

H 912-***-**** – C 912-***-****

abli47@r.postjobfree.com

Career Objective:

To obtain a career within your company where I can utilize my business skills, and gain new knowledge to

better assist my employer in meeting the company objectives

Summary of Qualifications:

Over seven years experience in healthcare, customer service and Paraprofessional; resolving

internal/external patient issues by delivering superior customer service. Using strong interpersonal,

organizational, listening and follow up skills.

Experience:

Winn Community Hospital 2009- 2010

Phlebotomist (internship) Ft. Stewart, Ga

• Successfully mastered collecting specimens by venipuncture for up to 100 patients a day.

• Effienctly gathered daily reports for patients log

• Effectively ordered, stocked and organized medical supplies

St Paul's Lutheran Preschool 2008-Current

Paraprofessional Savannah, Ga.

• Provide daily supervision for children ages 1-2 years of age.

• Consistently maintain a safe environment for children, by performing daily safety procedures

• Perform daily reading and recreational activities for the children

• Issue daily class work assignments for the group

• Consistently Provide three meals also nap time

Savannah Primary Care 2006-2008

Medical Assistant –(front office) Savannah, Ga.

• Checking patients in and out as they arrived for their scheduled appt.

• Prepared all patients charts by successfully gathering all patients referrals as well as any other

information needed prior to their appointment

• Negotiated payment arrangements for current and outstanding balances

• Answer multi telephone line system.

• Successfully maintained all medical records.

• Accurately processed patient insurance claims.

Savannah Medical Clinic 2005-2007

Environmental Technician Savannah, Ga

• Perform sterilizing for medical equipment.

• Effectively assisted doctors with patients.

• Successfully prepared medical equipment for daily use

• Assisted with verifying patient insurance information when needed

Certification and Training

• Phlebotomy Certification

• Medical Coding CPT, Medical Coding ICD-9 (2005)

• CPR, First Aid Certification (2006)

• Accredited for numerous childcare training courses (2007)

• Medical Terminology (2004)

Education:

Savannah Technical College 2004-2010

Alfred E. Beach High School 1993-1997

Technical Skills:

Microsoft Office, Data Entry, Lotus Notes, Microsoft Outlook, Medi soft and E-Time

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