Customer Service Sales
Resume:
S.Nicole Walker, MBA
Parkland, FL 33067
abli37@r.postjobfree.com
Dear Sir or Madam:
With more than a decade of performance-based progression, I offer proven
abilities as a leader, team player, and facilitator of positive
performance. My abilities include but are not limited to sales gains,
knowing my clients in order to provide the best product and/or service
possible, and delivering exceptional service that results in satisfaction
from my clients and colleagues.
If you are currently seeking an employee who knows and appreciates his/her
client's needs and will tailor a plan specifically geared toward those
needs, we should talk. I am seeking this new challenge that will allow me
to apply the full scope of my education and business experience. I am
eagerly waiting to explore this opportunity.
The enclosed resume documents details of my background and contributions.
It is with complete confidence that I present them as a representative of
the value and return on investment I will bring to your company Perhaps
most critical to this success has been my driven personality to succeed and
deliver exactly what is expected. In addition, my outstanding
communication and inter-personal skills make me a pleasure to work with
inside as well as outside of the office.
Thank you for your time and consideration! I look forward to speaking with
you.
Sincerely,
S.Nicole Walker, MBA
Enclosure: Resume
S. Nicole Walker
5851 Holmberg Road #3924 ( Parkland, Florida 33067 (
Cell 954-***-**** ( abli37@r.postjobfree.com
Personal Vision
To integrate my passion and leadership experience in a environment that
values creativity, collaboration, and diversity.
Summary of Qualifications
Progressive experience in supervision, training, and customer support
backed with an experienced technical background. Strong troubleshooting and
problem solving strengths with the ability to effectively interact on all
professional levels; highly organized with excellent communication skills.
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EDUCATION
University Of Phoenix, Phoenix, AZ
Master of Business (MBA) - Business Administration, February 2005
Florida Metropolitan University, Fort Lauderdale, FL
Bachelor of Science - Computer Information Science, July 2002
Capella University, Minneapolis, MN
Doctor of Philosophy (PhD) - Organization and Management, Anticipated
Completion 2012
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Professional Experience
AT&T U-VERSE
Premise Technician July.2010-
Present
> Work both inside and outside of customer premise.
> Responsible for the installation and customer care of the new U-
verse integrated digital TV, high speed Internet and voice services.
> Educate customers on service features and functionality of service.
> Verify all services are working correctly.
> Install and rearrange inside wires.
> Work in small confined spaces or aloft (up to 28ft)
> Work with hand tools
> Work outdoors in all kinds of weather.
Enterprise Rent a Car - Coconut Creek, FL
Aug.2003- Nov.2008
Regional Traffic Supervisor
2005-2008
> Hiring and Supervision of 75 Regional Drivers
> Organizing and coordinating fleet movement daily with branches,
dealerships, and maintenance
> Planning, organizing, directing and controlling the traffic
activities of the day to day operations
> Developing and organizing traffic procedures
> Responsible for license plate and key storage and security of
vehicles.
> Monitor and manage driver's time and attendance.
> Ensuring all productivity targets are met on a consistent basis
> Effectively managed leasing, insurance coverage, vehicle
registration, and fleet transfers
> Performed acceptance inspections of vehicles at dealership and
deliveries from manufacturer
S. Nicole Walker
Enterprise Fleet Services - Coconut Creek, FL
Account Service Representative 2005
> Creates and manages the implementation of a short, medium,
and long term strategy for the fleet program
> Builds strong collaborative relationships with key internal
and external fleet stakeholder groups
> Verified and authorize payment to dealership, vendors and
warranty verification.
> Keeps constantly abreast of key fleet-related developments
and trends, such as market forces, competition, technology,
etc.
> Oversees vendor/manufacturer programs and ensures service
levels are met
> Provides leadership, technical support and professional
expertise to business areas
> Provides leadership to the Fleet Group, maintaining high
productivity and morale
> Cultivates strong appreciation for and focus on the true
needs of the fleet customers
> Negotiated price with dealerships for purchase of vehicles
and aftermarket equipment
Enterprise Rent a Car - Coconut Creek, FL
Corporate Accounts Assistant
2004 - 2005
> Assisted managers in the creation, production of sales and
marketing materials, reports and correspondence.
> Maintained customer and distributor contact databases.
> Handled phone calls from accounts and branches.
> Created contracts and proposals.
> Organized and prioritizing large volumes of information.
> Assisted with training for New Hire Orientations & New Branch
Corporate Account Managers
Enterprise Rent a Car - Coconut Creek, FL
Management Trainee Program
2003 - 2004
Successfully promoted, marketed and directed business operations in
a leadership fashion.
Trained new rental reps and increased office revenue.
Collected on delinquent accounts using concise and direct
negotiations; maintaining the business relationship.
Provided superior customer service as guided by the company mission
statement; Learned to efficiently communicate, influence and
interact with all types of customers, vendors, and co-workers; From
proper sales techniques to problem solving and conflict management,
learned to confidently handle a variety of business situations
Effectively marketed the company and products to dealerships, body
shops and hotels.
Daily responsibilities including opening and closing, paperwork
processing
Audited other branch locations for Area Manager
Trained on proper underwriting per Florida Law
Used Enterprise's Wide Area Network (WAN), or ECARS, to maintain a
database of Insurance auto rentals, upkeep customer reservations
and collect money from Automobile Dealerships, customers and
past-due accounts.
The Answer Group - North Lauderdale, FL
Sept.2000- Dec.2002
Technical Support Engineer
> Provided client support and technical issue resolution via E-Mail,
phone and other electronic medium.
> Configured client's equipment to connect to the Internet via modem/DSL
Router/Cable.
> Configured software to connect to Internet application servers.
> Provided training to clients in the use of system and applications as
related to Internet.
> Obtained general understanding of OS and application operations
related to company offered services.
> Identified and corrected or advised, on operational issues in client
computer systems.
> Performed creation of new accounts using company provided software
tools.
Contact this candidate