Customer Service Manager
Resume:
Kameke Tabia Payne
Memphis, TN 38125
Objective
To pursue a career that utilitizes my Customer Service and Leadership skills
Skills
Thrive on challenging tasks in office environment.
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Highly organized and dedicated with positive attitude.
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Excellent written and oral interpersonal communication skills.
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Perform multiple assignments under pressure and consistently meet deadlines
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Able to confront dissatisfied customers, settle them, and provide resolution.
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Experience
Tennessee Community Services Agency
Career Steps Coordinator/Five Day Cure Case Manager
07/2010-present
Responsibilities:
• Identify work experience and community service opportunities for clients.
• Determined most qualified candidates and made recommendations
• Develop and maintain partnerships with employers, training providers and community
service programs; make presentations to each group and to the general public.
• Monitor and track activities and attendance of clients.
• Obtain and report client employment verification.
• Conduct intakes and orientations.
• Correspond with client representatives regarding compliance and non-compliance
And update and maintain information into a specific computer database
Program Specialist/Case Manager
04/2009-06/2010
Responsibilities:
• Appropriate face to face screening assessment process utilizing the assessment tools,
participant input and information provided by the Department of Human Services
• Evaluates the participant's self-sufficiency and compliance with program requirements;
Completes assessing the participant's strengths and incorporating their goals and desired
outcomes, work activities and supportive services that may lead to self sufficiency
• Makes decisions relevant to clients who are employed part time and refer clients to job
developer based on clients employment history and skills
• Maintains a caseload of approximately 200 clients
• Establish and maintain relationships with clients to encourage and promote the clients to
report on a regular basis.
University of Tennessee Health Works
Case Manager
02/2008-03/2009
Responsibilities:
Completes appropriate screening assessment process utilizing the assessment tools,
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participant input and information provided by the Department of Human Services
Evaluates the participant's self-sufficiency and compliance with program requirements;
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assessing the participant's strengths and incorporating their goals and desired outcomes,
work activities and supportive services that may lead to self sufficiency
Participates actively in performance improvement and professional development
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activities
Develops knowledge of community resources and referral procedures to assist
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participants with accessing appropriate community resources
Prepares, submits and maintains required records, reports and files for administrative,
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compliance and contract purposes
Makes decisions relevant to clients who are employed part time and refer clients to job
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developer based on clients employment history and skills
Department of Human Services
Client Representative/Families First Case Manager
11/2004-02/2008
Responsibilities:
Serve as a liaison between the contractors and work activity agency of Families First.
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Provide clients with orientation on program guidelines and verify compliance with work
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activity agency monthly.
Visit Work Activity Sites to determine compliance and to assist with agency problems.
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Utilize case management techniques in response to angry and volatile clients on matters
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concerning eligibility.
Utilize Microsoft Word and Microsoft Excel to maintain client files and compliance
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records.
David’s Bridal
Customer Service
10/2006-03/2008
Responsibilities:
Greet customers
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Make appointments for dress fittings
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Open and close registers
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Kaplan Test Prep and Admissions
Student Advisor
2005-2006:
Responsiblities:
• Proctored test
• General Office work
• Answered questions regarding Kaplan’s classes offered and accepted payments
• Closed center after shift was finished
St. Benedicts Catholic School
After School Teacher
08/2003-08/2004
Responsibilities:
Tutored Children after school program
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State of Tennessee
Legislative Intern
01/02/2003-06/01/2003
Responsibilities:
Completed Administrative Office Duties as assigned
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Served as a Junior Staff Member and Intern for Former State Representative Henri E.
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Brooks and State Representative Barbara Cooper
Tracked Legislation and generate reports for staff
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Attend and observe legislative meetings/floor sessions and maintain and organize files
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Interact with legislators and liaisons throughout state government and assist staff with
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miscellaneous office duties.
Education
Belhaven College
Master of Science in Leadership
09/2009 to Present
University of Memphis
B. A. Political Science
05/2001 to 05/2004
Tougaloo College
08/1999 to 05/2001
Antioch High School
Diploma
08/1999
Professional References
ToDario Harris
Crye-Leike
Ann Radford
Legislative Assistant to State Rep. Jim Hackworth
615-***-**** ext.44714
Elaine Shotwell Knowlton
Former Director Assistant at UT Healthworks
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