Manager Customer Service

Von W. Holcomb

**** ****** ***** **.

Fernandina Beach, Fl. 32034

Home 904-***-****

Cell: 904-***-****

********@*********.***

Objective

To secure a manager position with Swissport, USA where I can showcase my

outstanding management skills and ability to increase profitability.

Qualifications Summary

. Proven success in meeting and exceeding key performance indicators.

. Ability to identify and correct issues which retard growth and

profitability.

. Easily grasps and applies new technology and systems.

. Over 35 years of experience in the aviation industry.

Education

Cleveland Technical Institute, Shelby. N.C.

. AA of Business Administration

Work Experience

Station Manager - DGS/United Express Airlines /JAX

Accomplishments:

. Consistently led region in meeting or exceeding goals.

. Oversaw seamless transition from Independence Airlines to United

Express.

. Assisted DGS management in negotiating contract with Jacksonville

Aviation Authority.

Station Manager. - Gulfstream Int'l Airlines/ JAX

Accomplishments:

. Negotiated with host Station Manager to acquire better facilities for

employees.

. Routinely qualified for monetary incentives by meeting goads se by

Regional Director.

General Manager. - Swissport, USA JAX / LEX

Accomplishments:

. Selected by Regional Vice-President to serve as Regional Safety

Chairman.

. Responsible for making LEX station profitable within four months of my

appointment to Station Manager.

. Implemented a shift bid and rewards/incentives program for employees.

. Implemented procedures to deterred and halted attendance abuse by

employees in JAX.

Supervisor Customer Service - Delta Airlines TPA / DEN / CLT

Accomplishments:

. Quickly elevated to Senior Customer Services Agent by qualifying in

other departments.

. Selected as one of the first Lead Customer Service Agents.

. As below-wing instructor, received accommodations from Regional

Training Director for accomplishments.

. As Safety Chairman for TPA station, consistently led our region in

meeting our safety goals.

Computer Skills

. Microsoft Word, Excel, Office, Outlook Express.

. United Express "Fast Air" & Delta Airlines"Deltamatic" computer

systems.

. Lawson and Cixtrix payroll systems

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