Customer Service Sales

Melissa Marks

*** ******* **. ( Hartford WI ***** ( 920-***-**** (

*******.*.*****@*******.***

KEY QUALIFICATIONS

. Very organized and detail oriented

. Well versed and very efficient in Microsoft Office programs

. Excellent communication and interpersonal skills including strong

customer service skills

. Highly energetic and enthusiastic team player that is always willing

to step in when needed

. Ability to learn new concepts quickly and apply them to new challenges

EXPERIENCE

Vulcan Industries Corporation, Germantown, WI

Staff Accountant, 2007 - 2010

. Accountable for month end close to include bank reconciliations,

review of purchases, adjusting, accrual, and standard journal entries

as well as financial statement preparation.

. Created spreadsheets for multiple account reconciliations to simplify

account reviews.

. Responsible for accounts receivable including invoicing, customer

deposits and cash applications, as well as contacting customers for

collections, and entering new customers into the system.

. In charge of accounts payable consisting of resolution in all monetary

discrepancies on purchases, vouchering all purchases, printing checks,

entering new vendors into the system.

Balax, North Lake, WI

Laser Operator, 2005 - 2007

. Programmed machines to laze tools according to customer

specifications.

. Scanned tools into inventory.

. Pulled correct tools to fulfill customer orders.

. Responsible for completing all paperwork for each customer order.

Associated Bank, Hartford, WI

Teller Supervisor, 2003 - 2005

. Accountable for scheduling tellers' hours.

. Responsible for managing referrals, sales, and procedural errors for

all employees.

. In charge of the balancing for all teller drawers and the vault.

. Created spreadsheets for time cards and daily reports for upper

management.

. Audited drawers and safe deposit boxes for dual control along with

money orders, cashiers checks and travelers cheques.

. Ordering money through the Federal Reserve Bank to meet the banks on

hand money requirements.

. Handled high level customer issues to increase their satisfaction.

. Assisted with multiple branch audits to meet company requirements.

. Responsible for opening new accounts, referrals, and sales of current

products and specials.

McDonald's, Lomira, WI

Swing Manager, 1999 - 2003

. Responsible for ordering materials to market our products and

supplies to keep inventory levels in check.

. Organized and counted drawers and handled all discrepancies by working

with cashiers.

. Accountable for managing drive thru times and sales per man hour.

EDUCATION

Moraine Park

. Associates Degree in Accounting

. GPA 3.81

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