Customer Service Manager

KRISTY L. SNYDER

Phone: 928-***-**** Cell Phone: 928-***-**** E-mail:

**************@*****.***

SUMMARY Of QUALIFICATIONS

. Networking

. Excellent communication and professional interviewing skills with both

the adult and youth population.

. Customer service oriented.

. Marketing to professional organizations.

. Proven ability to manage people and projects to achieve goals

efficiently.

PROFESSIONAL EXPERIENCE

ProDemoWorks, Prescott, AZ 4/2010 -Present

Wine Event Specialist-Demo wines in grocery stores and other outlets

RAPID HEALTH TESTING, Phoenix, AZ

01/06 2009

Marketing products for medical reimbursement!

Independent Contractor and Services Trainer - Statewide

. Target, promote and sell on-site drug testing products to General

Practitioners, Internists, Pain Management Clinics and other healthcare

providers.

. Grow business among a targeted physician audience and further develop

relationships with new physician groups to achieve sales objectives.

. Conduct in-service training on compliance and use of the onsite drug

testing cups.

. Maintain and update existing accounts.

TREATMENT ASSESSMENT SCREENING CENTER,(Tasc) Phoenix, AZ 10/ 2007-

12/2008

Outpatient court-ordered substance abuse and DUI counseling services, and

on-site drug testing.

Staff Clinician - Phoenix, Cottonwood, Perryville Prison

. Conduct individual and group counseling.

. Assess DUI clients for appropriate levels of DUI Level I and DUI Level II

treatment and education.

. Conduct DUI 16 hour Level II education classes according to the Arizona

Department of Behavioral Health Standards.

. Solely responsible for completing DUI revocation paperwork for the

Department of Motor Vehicles for driver's license reinstatement,

generating $1,000 to $2,000 of the clinic's total monthly revenue.

. Supervised off-site clinical staff in Cottonwood.

. Supervised and conducted biopsychosocial assessments for a variety of

populations including; juvenile, Court Custody Divorce, DUI, Federal

Parole, Probation, and First Time Felony Drug Offenders.

. Acted as liaison between Perryville Prison administration and Tasc

administration.

SOUTHWEST BEHAVIORAL HEALTH SERVICES, Phoenix, AZ 5/2004-

10/2007

One of the largest community-based behavioral health providers in Arizona

Contract Intake Specialist - Metro Center Outpatient Clinic

Conduct biopsychosocial assessments for general mental health and substance

abuse clients.

. Interview and diagnose over 80 clients per month, generating $17,000 of

the Metro Center site's total monthly revenue

. Based on diagnosis, refer clients to group or individual therapy, or

appropriate psychiatric referrals.

. Create treatment plans

. Facilitate group therapy sessions for Mood Disorders utilizing the

strengths-based model

. Implement continuous improvement

. Developed and facilitate Mood Management Class

COMMUNITY MEDICAL SERVICES, Phoenix, AZ 2004

Outpatient substance abuse treatment center

Clinic Manager

Responsible for managing front office and dosing staff, and coordinating

building maintenance. Maintained a small caseload of twenty clients.

. Hired, supervised and trained clinical staff in the delivery of care to

the methadone population.

. Kept clinic in compliance with licensure agencies and maintained contract

compliance.

SOUTHWEST BEHAVIORAL HEALTH SERVICES, Phoenix, AZ 2002-2004

Contract Clinician - 7th Avenue Outpatient Clinic

. Provided individual and group counseling to the methadone client

population.

. Monitored UA's and client progress.

. Maintained documentation for each client.

TREATMENT ASSESSMENT SCREENING CENTER (Tasc), Phoenix, AZ 1996-2002

An interdisciplinary organization devoted to substance abuse and mental

health assessment and treatment

Substance Abuse Case Manager

Monitored and documented progress of client's participating in an Adult

Deferred Prosecution Program.

. Ensured program compliance

. Maintained client records

. Provided guidance and support to clients to encourage successful

completion of the program

. Reported results to Maricopa County Attorney's Office

EDUCATION

Bachelor of Arts, English

Northern Arizona University

TRAINING/CERTIFICATIONS

Licensed Independent Substance Abuse Counselor, Arizona, 2004-Present

Certified Clinical Liaison, Arizona

CPR/First Aid Certified

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