Manager Management

John D. Miller

***** ***** **** ****

Williamsport, MD 21795

H 301-***-**** – C 301-***-****

Objective

Professional seeking position in a dynamic employee oriented company in order to utilize

experience to deliver improvements and innovations.

Qualifications

Business Manager with 30 years experience who brings proven skills which include:

• Business and Regulatory Control

• Development of Business alignment models

• Identifying and solving issues related to efficiency

• Established internal and external business relationships

• Management of Exempt and non-Exempt staff

• Domestic and International experience

Professional Experience

Integration and Audit Interface Manager, CitiCards, Hagerstown, MD 2005 –

2009

• VP/Control Manager responsible for preparation of multi-site internal/external

compliance for domestic and international audits

• Supported CitiCards acquisition process for Credit/Fraud Operations by conducting due-

diligence on prospective new businesses

• On-site liaison providing support between auditing agencies and Operations

• Conducted vendor assessments – Citi IS certified

• Integrated new businesses into the North America business model

• Work exclusively with Operations, Legal, Compliance and Vendors

• Extensive travel (120+ days/year)

VP Credit Operations, CitiCards, Hagerstown, MD – Jacksonville, FL 2000 –

2005

• Manager – Compliance/vendor audits and new technology development

VP/Director Credit Operations, CitiCards, Hagerstown, MD 1998 – 2000

• Director – Control, Project Management, Quality Control, Test Center

VP/Operations Manager, CitiCards, Hagerstown, MD 1996 – 1998

• Manager – Judgmental Credit Operations

VP/Operations Manager, CitiCards, Hagerstown, MD 1991 – 1996

• Manager – Inbound/Outbound Phones, Correspondence

VP/Operations Manager, CitiCards, Hagerstown, MD 1990 – 1991

• Manager – Collections

Unit Manager, CitiCards, Hagerstown, MD 1987 –

1990

• Manager – Application Preparation, Application Approval

I.E. Manager, C.M. Offray & Son, Hagerstown, MD 1980 –

1987

• Manager – Industrial Engineering

• Time Studies, Bill of Materials, Plant Layout, Purchasing

Air Traffic Control Operator, USAF, Pease AFB, Portsmouth, NH 1976 –

1980

• RAPCON/RADAR Air Traffic Controller

• Honorable Discharge

Education

• AA Business Management, HJC

• Citicorp Financial Services Program, HCC

Certifications

• MSLBA – Total Alcohol Management (TAM) Certification, HCC

Professional Development

• ADAPT Benchmarking

• Coaching for Performance

• Consumer Lending

• EEO/Affirmative Action

• Financial Dynamics

• Industrial Relations

• Integrity

• Personnel Policy/Salary Administration

• Privacy Promise

• Production Dynamics

• Results Process

• Risk Management

• Self-Assessment Training

• Service Management

• Six-Sigma Quality Management

• Supervision

• Targeted Selection

• Time Management/Delegation

Contact this candidate