Customer Service Manager
Resume:
Roberta B. Martin
Phenix City, AL 36870
PROFESSIONAL OBJECTIVE
To join a well devoted staff at a Doctor's office or hospital as a medical assitant or
receptionist.
EDUCATION
Penn Foster Career School, 2008-2010, Graduated May 2010.
Coursework: Medical Office Assistant. Medical Terminology, Office Procedures,
Clinical Procedures.
Oscar Smith High School, Graduated in 2005
2.86 GPA, Bookeeping and Accounting classes, Honor Roll, involved in many extra
curricular activities. Distinguished Tiger Award.
EXPERIENCE
Movie Gallery
Phenix City, AL
Dates: 09/26/2007-06/09/2008
Responsibilities:
•CSA
•Ran Cash Register
•Customer interaction throughout entire shift
•Handled Cash
•Stocked movies
•Sold gift cards and rental cards for sales goals
•Sales Experience
•Customer Service Experience
Reason for Leaving:
Preparing for the arrival of my daughter/bed rest
Dollar General
Columbus, GA
Dates: 04/03/2007-06/10/2007
Responsibilities:
•Third Key Manager
•Customer interaction throughout entire shift
•Handled cash and safe money
•Had contol of safe, petty cash, and deposits during shift
•Handled stock counts and inventory
•Checked in vendors
•Opened and closed store
•Ran computers and logs for entire store
Reason for Leaving:
Not enough hours
Wachovia, Inc.
Chesapeake, VA
Dates: 11/2006-1/2007
Responsibilities:
•Teller-Roving
•Handled Cash Drawer
•Familar with Argo and Emerald
•Customer Service and Interaction
Reason for Leaving:
Emergency move to Alabama and could not get transferred.
McDonald's
Phenix City, AL
Dates: 12/2/2005-10/19/2006
Responsibilities:
•Manager
•Handled all cash drawers and safe control
•Deposits to the bank were made by me
•Managed a crew of 20 people
•Opened and closed store
•Helped with truck orders
•Made Schedule
Reason for Leaving:
Went to Virginia to take care of my Father.
Knox Studios
Chesapeake, VA
Dates: 03/04-05/05
Responsibilities:
•Receptionist
•Made appointments and checked customers in for appointments
•Mailed photographs for customers
•Ran a dance studio shooting for two other employees
•Put all information into the computer
•Received all phone calls
•Handled cash drawer
•Handled all computer input and customers
Reason for Leaving:
Soccer/Graduation
PERSONAL INTERESTES AND SKILLS
Soccer, Children, Singing.
Microsoft Word, Bookeeping and Accounting, Very friendly and a fast learner,
3 or more years of Customer Service and cash handling experience, Have been a manager
and
key holder of all previous jobs, Microsoft Works 2007, Familar with Argo and Emerald
and being a teller.
REFERENCES
Joann Moore Brandy Sue Rigdon Crystal Munden
Columbus Hospice Movie Gallery Wachovia, Inc,
Columbus, GA Phenix City, AL Chesapeake, VA
706-***-**** 706-***-**** 757-***-****
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